The Malta Financial Services Authority ("the MFSA" or"the Authority") acknowledges receipt of your message.
Since the MFSA is bound by law to adhere to strict confidentiality obligations it can neither confirm nor deny the content within the complaint.
Furthermore, the Authority is not legally empowered to offer legal advice, or mediate, or decide, or award financial compensation in relation to complaints or disputes between private parties, or other similar circumstances. Your situation might fall within the remit of the Office of the Arbiter for Financial Services (OAFS), the Police, or the Courts. The Authority advises you to consider seeking independent legal advice from your trusted legal professional on the best way forward.
Whilst thanking you for bringing this matter to the MFSA’s attention, the Authority would like to assure you that this correspondence has been formally logged in the supervisory records.
Regards,
That was response ….idk what to do … how ypu got after refund ?