Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 1,638)

That’s interesting, especially the difference between Barclays and Revolut.

Did Kryptonim appear as the actual beneficiary on the bank transfer, or was there another company/account name involved? And did Barclays specifically say they are reviewing it under APP fraud, rather than as a normal card dispute?

Also, did you send them screenshots showing that you originally selected debit card on the casino site before being redirected to the bank transfer/crypto flow?

Would be useful to know what evidence Barclays considered important.

That’s interesting. When they asked for the bank statement, did they want the full statement or just the transactions showing Viargaming / Ventira / VNTRA?

And after you sent it, did they ever confirm they had opened a refund review, or did they simply stop replying?

Has anyone else here actually received a refund from Ventira after providing a bank statement?

Hey, thanks for the info. Good on you for escalating. Could you also keep me in the loop regarding this?

Update on Progress.

Still in thick of back and forth with Walletto. But did get £10k back yesterday from some merchants that they processed for. Still £12k outstanding with them. So back we go.

Hi, not sure how I mention you but I got my refund back from wert after trying again (because of your experience), so thanks very much! It's time we thanked those who helped us on here

Aww that’s brilliant, just in time for Christmas!!! 👏 thanks for writing that to me 🙂

Hi everyone, I’m new here and have been reading through the thread trying to understand these merchant descriptors.

I keep seeing names linked to XPate and Walleto, but it’s still quite difficult to work out which merchants belong to which processor and whether anyone is actually getting refunds directly.

Has anyone recently had success with merchants connected to XPate or Walleto? It would be useful to know which descriptors were involved and whether the refund came from the merchant, the processor, or through the bank.