Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 1,406)

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kirekin2 years ago

A little warning here for the CG Community: Casino Guru is an open platform where everyone is free to share their thoughts and opinions. We believe in free speech and try to be as non-restrictive as possible. That said, please remember: just because something is posted on the forum doesn’t mean Casino Guru agrees with it or endorses it in any way. We’re really happy to see players engaging in conversations, debating respectfully, and having fun doing so! That’s why we created this platform. However, we’ve noticed a growing trend – not just here, but across other platforms too – where some players, after losing money fairly in a casino, look for ways to get those funds back through their bank or payment provider, often by filing chargebacks or making false claims. We’d like to warn you: this behaviour is not only unfair – it’s also very risky! We’ve already seen and heard stories (here and elsewhere) of people who got into serious trouble trying to go down this route – including closed casino accounts across multiple platforms, closed bank accounts, debts, and even lawsuits (attempted fraud). Attempting fraud or misrepresenting the truth to a bank or provider is never a good idea and could have lasting consequences. So here’s our friendly appeal to all Casino Guru community members: Stand up against unfair and dishonest casinos. Use our Complaints Resolution Center if you need help – you don’t have to fight alone. But please don’t try to get back money you’ve fairly lost. It’s simply not worth the risk. Thanks for being part of our community – and have a great day!

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Org1991

Loo76

Gold

Cayman Islands

Loo76

1 hour ago

Yes

majestictwin

Bronze

United Kingdom

1 hour ago

I'm leaving a message here as I can't seem to gain a response from anyone at the Casino Guru team. I have to severely object to Donbet's high safety score on this website as it seems to be highly ignorant to the feedback from the actual users in this thread and also ignorant of what is going on out there in the press regarding them - https://www.igamingtoday.com/uk-black-market-operator-shuts-down-companies-ahead-of-gamrs-report/

How can they be perceived that way when there are dozens and dozens and dozens of complaints in this thread and other casino forums about their actions?

Please take my complaints case which it's outrageous you rewarded in favour of the casino - https://casino.guru/complaints/donbet-casino-player-s-winnings-are-being-delayed

I won £25k from a £10k deposit. They only allowed me to withdraw £4k. I made an error in the verification process (which, against Curacao's gambling laws, they only asked for on withdraw) and then followed up by successfully passing the verification and proof of deposit. I've been told by Casino Guru that a user should have a second chance to pass this. But then Casino Guru said the actions of the casino were "justified".

That means the casino has turned my winning £25k into me losing £6k, without actually losing anything. How can they be justified to do that? How can a casino be justified in stealing your money. Providing no service. At the very least I should have my deposits back?

The egregious thing is, casino guru also said you can only have one account per casino at Santeda. Well ok... I only had one account. But if they are saying it's a duplicated account, why was having a duplicated account under my husband's name encouraged at Santeda website Velobet????

Where is the fair and consistency here Casino Guru? How can it be a safe casino when they use whatever rule they want to justify their actions and you will support them?

Please remember that this website is giving a High Safety score to a casino where a poor man felt he had no option left put to take his own life because Donbet exploited him and all legal rules of a casino. How can a casino be of high safety when it leads to this -

https://www.bbc.co.uk/news/articles/c23rg4yme18o