Via chargeback or directly from the merchant? If direct, please let me know the details.
Thanks
Automatic translation:
Wanderlust
8x7rqrgfbc37
Gold
8x7rqrgfbc37
4 months ago
Which descriptor is this for?
Automatic translation:
8x7rqrgfbc37
Gold
4 months ago
Money-athome
Automatic translation:
Wanderlust
8x7rqrgfbc37
Gold
8x7rqrgfbc37
4 months ago
I sent them a message via their website. They haven’t sent me any correspondence but I seen that the refund came through this morning
Automatic translation:
8x7rqrgfbc37
Wanderlust
Gold
Wanderlust
4 months ago
how did you describe your problem and how long did it take them to refund? thanks
Edited
Automatic translation:
Wanderlust
8x7rqrgfbc37
Gold
8x7rqrgfbc37
4 months ago
I can’t remember specifically but I basically explained that the transactions were connected to gambling deposits but were processed under unrelated merchant names/descriptors, which bypassed the gambling block on my card. I raised concerns about this and asked them to review the transactions
Automatic translation:
LizzieCG
Diamond
Kelly1234
4 months ago
Hey did you ever recieve anything from NovaArcade?
Automatic translation:
4 months ago
No. Going through chargeback at the moment
Automatic translation:
Utbmitchy
Platinum
4 months ago
Be careful chargebacks with Santeda casinos. My bank finally agreed to chargeback on wrong MCC code after i was honest and the merchants wait til the last day and send fake invoices. You then have to dispute that again and start from the beginning
Automatic translation:
JoeEdwards
Silver
4 months ago
Guys, does anyone have any information about Waleto? I can’t get in touch with the seller
Automatic translation:
Wanderlust
Utbmitchy
Gold
Utbmitchy
4 months ago
They are so scummy aren’t they
Automatic translation:
Wanderlust
Gold
8x7rqrgfbc37
4 months ago
Money-athome
Automatic translation:
4 months ago
Just got this email now. The way they try and absolve from any responsibility is quite funny
Automatic translation:
Radka
Community Specialist
MPMP93
4 months ago
Then I hope you can help me here.
Is there a way to contact the NovaForge group directly? I want to be permanently banned from all their sites. Furthermore, I want to be unable to register on any of their sites.
Dann hoffe ich das ihr mir hier helfen könnt.
Gibt es eine Möglichkeit die NovaForge Gruppe direkt zu kontaktieren? Ich möchte mich auf allen Seiten lebendslang sperren lassen. Desweiteren auch auf neu Seiten eine Registrierung nicht möglich ist.
Automatic translation:
4 months ago
I see and appreciate you sharing this.
I want to help, but I also want to be honest here. It may not work exactly like that. I can’t guarantee a permanent ban across all NovaForge sites or automatically stop future registrations on every site.
What I would suggest is contacting the support team of each NovaForge casino you have used and asking for information about self-exclusion across the brands. They should be able to explain what is possible and help you set restrictions on your accounts.
I'm sorry to say this, but when it comes to larger groups of casinos with offshore licenses, there is usually no other way.
Some casinos may have stated in the rules that as part of the group, self-exclusion can be made within the concrete group (names should be specified at least by the support—save any email or screenshot of that arrangement), but it always depends on what is actually stated in each casino's terms.
For example, I would not dare to say that current offshore licenses allow players to self-exclude on the license provider level. I'm not certain how reliable such action would be.
Automatic translation:
Utbmitchy
Wanderlust
Platinum
Wanderlust
4 months ago
Yeah. I even have proof from the casino that the merchants we have chargedback are them and still they are making fake receipts.
Automatic translation:
Wanderlust
Utbmitchy
Gold
Utbmitchy
4 months ago
If there’s any you’re dealing with that are in the UK report them. It’s disgusting what they’re doing
Automatic translation:
Utbmitchy
Wanderlust
Platinum
Wanderlust
4 months ago
They are all Uk mate
some we can’t actually find websites
for so they should win but the others are disputing them
Automatic translation:
Loo76
Diamond
Wanderlust
4 months ago
Just got this email now. The way they try and absolve from any responsibility is quite funny
Automatic translation:
4 months ago
Please can you share what you said to them. Thanks appreciated
Automatic translation:
Wanderlust
Loo76
Gold
Loo76
4 months ago
I can’t remember specifically because it was submitted on their website not email but I replied to someone further up with the general message I sent them
I can’t remember specifically because it was submitted on their website not email but I replied to someone further up with the general message I sent them