Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 1,258)

That’s positive mate 🤞🏻

Oh get over yourself. 😆

waldo-1984@outlook.com

Thank you x

Admin, please look into this, thank you!

Hey, I don't want to sound rude, don't take this personally. But I can easily find most of the merchants you're asking about using the search function when you enter the merchant's name and spend 5 minutes reading them. Also, merchants who refunded 1-2 years ago may not refund anymore. Having followed the chain and from my own experience, I can say that getting a refund is much more challenging and difficult than it was a year/2 ago.

On page 1135 there is a list shared by user LIZZIECG where merchants have been updated and their contact information can be used; there are many merchants there.

You can also see the person's profile by clicking on it, since he was last active on this forum, I personally do not recommend sending questions to a person who has been active here for over 1 year, he will receive a notification in his email (which can bring him back to this forum and be attracted to casinos. We do not know his situation but hopefully he is well and has been able to abstain from gambling. But we are all here for the same reason (gambling addiction)

What others send to merchants, I don't recommend sending 100% the same email, merchants and payment service providers are not stupid, it has to be the design itself, chatgtp helps a lot✌🏻 peace

Could you send this to me? I also have a dispute with wert

mistry95@hotmail.com

Would appreciate discord and WhatsApp group please email is inthedarktg21@outlook.com

please can I join?

email is inthedarktg21@outlook.com

WOW, I have been looking forever!

Hey guys, I hope you’re making progress.

PLEASE READ - could really help!!!

Just a friendly observation from someone who was in your shoes 6 to 12 months ago and managed to recover a large portion of my payments.

If you can avoid it, don’t go in with first contact being hostile or full of accusations. It can become very drawn out. I strongly recommend starting with a generic approach, asking for clarity on the payments first, then expressing concern about the nature of them. If you’re getting nowhere after that, then you can escalate.

I’ve been genuinely surprised by the number of people who haven’t been able to secure refunds from some well known operators. I initially assumed I just got lucky with timing, but you’d be surprised how far a softer approach can get you. It also paints a better picture for the bank if you end up filing.

Zombie License.

One final point for anyone dealing with offshore casino transactions:

If your payments relate to operators claiming a Curaçao licence, it’s worth independently verifying that licence with the Curaçao regulator. Some sites reference outdated master licences or use vague wording like "restricted territories" without clearly stating whether UK players are permitted.

In my case:

The casinos marketed in English and accepted UK payment methods.

Affiliate sites promoted them as UK-accessible.

If there is ambiguity or misrepresentation around licensing or merchant identity, that can become relevant when raising disputes with your bank. In the UK, authorisation depends on the information presented at the time. If that information was materially misleading, it may support your case.

Maybe you can find a website or any info about them 😁

Found them. Links with the address. Email bounces back but they have a Gmail weblytica@gmail.com

Dear user, I understand your feelings; however, as you can see, this entire thread has been about asking the same questions about different companies, and I would need to "resolve" this with almost anyone here. 🙂

Please try to be more generous; you are here deliberately after all.

Thank you very much for showing the best way how to talk to others. Much appreciated.

FAO anyone with a positive experience of securing a refund from kryptonim… This is the reply I had to my opening complaint:

—————

Dear customer,

As a regulated Virtual Asset Service Provider, our role is strictly limited to facilitating the exchange of fiat currency into cryptocurrency and ensuring the accurate delivery of the cryptocurrency to the wallet address designated by our customers. The transactions you conducted with us were authorized by yourself, and we hold detailed records of your payment authorizations and corresponding instructions. These transactions included your approval to exchange your fiat funds for cryptocurrency, and its subsequent transfer to the authorized wallet addresses.

You have interacted with our checkout widget and explicitly approved our platform's terms and conditions by placing an order to exchange fiat currency for cryptocurrency. We maintain a record of this transaction, including confirmation that you authorized by your banking institution to debit your account. The transaction details were available for your review before authorization.

All transactions processed by the company are categorised under the 6051 MCC code. The Merchant Category Code (MCC) assigned to our transactions is fully compliant with Visa and Mastercard regulations, and we do not alter MCC classifications to bypass banking restrictions. Any claims suggesting otherwise are unfounded.

We note that you conducted these transactions on multiple occasions, consistently requesting the exchange of fiat funds into cryptocurrency and providing payment authorizations for each of them, including submission of debit instructions to your financial institution. This repeated engagement with our platform demonstrates your understanding of the services we provide and indicates that you acted intentionally and with sufficient knowledge of the nature of the transactions performed.

Our involvement in the process concluded when we successfully fulfilled your request(s) to exchange fiat currency for cryptocurrency and transferred the resulting cryptocurrency to the wallet address you provided. At this point, the service you engaged us to perform was completed in accordance with your instructions. As cryptocurrency transactions are irreversible by nature, Kryptonim has no control over or visibility into how the funds are used after delivery. It is the customer’s responsibility to ensure the accuracy of the wallet address provided and to comply with any applicable legal obligations regarding the use of the exchanged funds.

After reviewing your case, we must respectfully decline your request for a refund. The transactions you authorized were executed in full compliance with your instructions and our Terms and Conditions available on our website. Kryptonim has fulfilled its contractual obligations, and we established that no grounds exist for the requested refund of the exchanged funds.

Kind Regards,

Kryptonim Customer Support

—————

I have the replied with:

Your reply makes no sense. At no point was I told I was interacting with a third party or buying crypto currency. I clicked deposit on a non licensed gambling website and the next thing I know had transactions to yourselves.

As I’ve explicitly stated you have enabled an illegal betting operation to bypass gambling blocks on cards and in this instance exploit an extremely vulnerable person. I have provided you with proof of a severe gambling addiction and level of debt. You haven’t even acknowledged that.

You are literally enabling a criminal operation and I will be reporting you to the FCA and other organisations unless you change your decision immediately. Note this is not just me trying my luck, I will not be going away until we either resolve this amicably or you are punished by authorities.

Please escalate to someone who can make a more sensible decision.

—————

They have replied with:

Dear customer,

your request will be escalated to our compliance team. Please expect their reply within 14 business days. 

—————

are there any other killer comments I should be making which appear to have secured refunds? Any info on how yours played out would be greatly appreciated.

thanks

I got refunded by kryptonim and they said similar although I said at no point was I denying the transactions but the manner in which they were taken as I had no registered account with them nor had I completed any KYC checks, ultimately these transactions were routed to unregulated offshore gambling platforms etc

Would you mind me asking roughly how much? Mine is nearing 20k which I think might make it more difficult

How many back and forths did it take?

thanks

Could you email me what you initially sent to kryptonim please? Mistry95@hotmail.com

Please could you email me what you wrote to kryptonim initially? Mistry95@hotmail.com