I am formally requesting a full refund of payments processed through your platform.
Bank Statement Reference:
These transactions were processed despite my active gambling block with my bank. It is clear that your platform was used to circumvent consumer protections, allowing gambling by a vulnerable individual, which constitutes a serious breach of duty of care and may amount to facilitation of irresponsible gambling.
Actions Demanded
1. Immediate confirmation of the final destination of these funds.
2. Full reversal/refund of all transactions listed above to my original payment method.
Legal and Regulatory Implications
Failure to comply will leave me no option but to escalate the matter to:
UK Financial Conduct Authority (FCA) – for breach of duty of care and consumer protection obligations
Payment Systems Regulator (PSR) – for failure to prevent misuse of your platform
Relevant international regulators in your operating jurisdiction
Potential civil action to recover funds, including damages for financial harm, negligence, and facilitation of prohibited activity
I expect a written response and full resolution within 7 calendar days. Non-compliance will compel me to escalate immediately to all applicable authorities and pursue legal remedies.
This is a formal notice; I urge you to treat it seriously.
Sincerely,
I send this to all merchants , but dont use my template best to switch it up abit for yourself
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