I have received a couple of refunds in the past in 2024 and 2025. Responses from Cardaq came via Ksenija Blumfelde - Head of Chargeback Processing - k.blumfelde@cardaq.co.uk
I just wrote the standard stuff about the funds being miscoded and facilitated on behalf of an unlicenced offshore casino etc as far as I recall.
Dear ,
We hereby inform you that we have received your email and will make every effort to investigate and resolve this situation.
We will begin processing the refunds on Monday during our regular business hours and will carefully monitor the progress of your case.
Kind regards,
Ksenija Blumfelde
Head of Chargeback Processing
Cardaq Limited | the IXXOV Group
Authorised Electronic Money Institution FRN
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