Sameee Ive been checking my emails. I actually doubt they will respond.
Automatic translation:
Sabine1984
Elena1233
Diamond
Elena1233
7 months ago
Same. I will report them to the FCA and ICO for the kyc breach and not responding. Im thinking they just send a kyc check to everybody who emails them.. dont think thats allowed if you dont even have transactions with them.
Edited
Automatic translation:
Elena1233
Sabine1984
Platinum
Sabine1984
7 months ago
Definitely. Like lets be honest are they really going to investigate everyones transactions and accounts on the same day 🙄 the only thing that was giving me hope is the fact they are UK based and I thought they would follow some laws but I guess not. We will know by the end of the day!
Automatic translation:
Sabine1984
Elena1233
Diamond
Elena1233
7 months ago
Yeah I thought the same because they are with FCA. But I guess it shows now it doesnt mean a thing. They already have a restriction from the FCA and still they dont have their work in order.
Automatic translation:
INNA5288
Silver
7 months ago
Hello
Do you know which of these companies work with Volt?
Have cardaq even refunded anyone? I think only one person said they got refunded and around 6 or 7 said they got declined.
Automatic translation:
Lottie48
Elena1233
Diamond
Elena1233
7 months ago
I have received a couple of refunds in the past in 2024 and 2025. Responses from Cardaq came via Ksenija Blumfelde - Head of Chargeback Processing - k.blumfelde@cardaq.co.uk
I just wrote the standard stuff about the funds being miscoded and facilitated on behalf of an unlicenced offshore casino etc as far as I recall.
Dear ,
We hereby inform you that we have received your email and will make every effort to investigate and resolve this situation.
We will begin processing the refunds on Monday during our regular business hours and will carefully monitor the progress of your case.
Kind regards,
Ksenija Blumfelde
Head of Chargeback Processing
Cardaq Limited | the IXXOV Group
Authorised Electronic Money Institution FRN
Edited
Automatic translation:
Majdkdl
Platinum
7 months ago
Has anyone had refunds or info on the following?
EUCSTOLI
EUDOS
EUGITL
DOSET
CSTONLI
DIGITLID
TRDMNX
DCT*aiart
SKFN
I know eudos and doset are dota2store and have emailed them, i have emailed the email i found for DIGITLID AND DCT AIART but had no respones from and any cant chargeback as it was on a paypa mastercard and they say there disputes dont cover this
Automatic translation:
Majdkdl
Salamasalama
Platinum
Salamasalama
7 months ago
Iveemailed harry casino butget no reply, did you have any luck?
Automatic translation:
Elena1233
Platinum
7 months ago
Cardaq emailed again asking for more details. Some which ive already provided
Automatic translation:
Anonymized1181
Elena1233
Diamond
Elena1233
7 months ago
What are they asking again? This is ridiculous 😂
Automatic translation:
Anonymized1181
Majdkdl
Diamond
Majdkdl
7 months ago
Nope
Automatic translation:
Salamasalama
Majdkdl
Diamond
Majdkdl
7 months ago
They are worst I must have sent 1000 emails no response
Automatic translation:
Salamasalama
Majdkdl
Diamond
Majdkdl
7 months ago
If you find digitlid csstonli etc let me know please
Automatic translation:
Majdkdl
Salamasalama
Platinum
Salamasalama
7 months ago
support@digitplaystore.com
i think thats them
Automatic translation:
Anonymized1181
Majdkdl
Diamond
Majdkdl
7 months ago
Have you tried contacting Spoynt for any of these?
Automatic translation:
Majdkdl
Anonymized1181
Platinum
Anonymized1181
7 months ago
No are they related somehow?
Automatic translation:
Anonymized1181
Majdkdl
Diamond
Majdkdl
7 months ago
i am not 1000% sure but when I had some of these processed at my bank they either appeared as fiteqhub/paymentIQ or Spoynt (who are all related)