I have Spinsopotamia too. It's a fake casino regulated in Ireland, but they don't respond to emails. I even contacted the Irish regulators, and they don't give a damn.
For Naale, however, I resolved the issue by contacting the MFSA (Malta Financial Services Authority) since Naale is connected to Roger Strickland's CSB group in Malta ( info@csbgroup.com ).
Edited
Automatic translation:
Player0007
Diamond
7 months ago
Listen, my dears, has it ever happened to you that mobilum opened a ticket for you and after a while it was already closed - without a response?