Problems with AstroPay

Hello everybody,

I can't deposit at Shangri La Live (or something like that) with an AstroPay card I bought a € 50 card especially for this purpose. When I enter the amount in the casino and go to pay, I am redirected to the AstroPay website, where I enter everything and confirm, a window pops up at the bottom there is something with deposit cannot be transaction on this site payment region is not valid.

I wrote to support but got no answer, in the chat I only get automatic answers and the casino says I should contact AstroPay. Can someone give me a tip?

Hello, I checked a few sites regarding problems with AstroPay and found this on the Trustpilot written on Nov 22, 2021: "Bought a voucher to deposit on a gamling site. This probably works for international costumers. But as a norwegian its a useless product as I can not use it as the vouchers has to be in the same region. All «norwegian» bookmakers are based outside Norway and this renders my astropay voucher useless.. "

This may be the same problem, I'm afraid.

Hello, thank you for the info 🙂 will I get the money back iwie? I might have had to provide information earlier 🙁 but I was able to purchase the card via the Guthaben.de website without any problems and there was no information listed there that the cards are useless for players from my region .. Great.

Hello, happy to help 🙂.

I would try to contact the seller Guthaben.de, according to similar reviews posted on AstroPay services, their support is slow and not very handy, as I learned so far. I really hope they will help you, otherwise, you will end up with AstoPay's customer support.

Hi, yes I wrote Guthaben.de it remains to be seen 🙂 otherwise I have gained one experience, it's a shame about the money, but what the heck afterwards, you're always smarter.

Yes, some lessons cost us time, well some cost us the money 😀. Let us know what they reply. It could be useful in the future. 🙂

Damn. I also bought an AstroDrecksCard from Guthaben.de. And can not deposit it on any site (no matter which casino).

Even on sites where I have already paid with AstroPay Card, I always get the same message: "payment region invalid" ....

Unfortunately, AstroPay's live support cannot check the card, since it does not come directly from AstroPay, but from Guthaben.de (as a reseller), as I said.

Unfortunately, they only have support from Monday to Friday until 6 p.m. (or something like that)...

AstroPay's LiveChat suggested a few casinos to me, such as Bettogal and many more, since AstroPay definitely has to (should...) work there. It still doesn't work there,... just like Elite24bet, Playouwin, Sugarcasino, Bizzo Casino, Vegadream, Oshi Casino etc etc...

In the meantime I could read on Guthaben.de (in the help area when I was looking for and using their contact form: Suggestion from AstroPay Support, laughing) that problems with using the card, even the troubleshoot point regarding invalid region, are listed there is...

Did you get an answer from Guthaben.de? I would be very interested...

Because there should be no refunds. And the code only "possibly" and after checking by customer service if "the provider allows it" (?) is changed!? No plan... knock me out!

Thanks in advance for the feedback...

Have a beautiful Sunday

schoff

Hello, schoff,

how unfortunate. I can't imagine how they could run and sell cards like these especially under conditions you mentioned as well as with no real support...

I'm sorry but it seems there can be hardly done anything about it. Bombard the "reseller support", I'd say. 🙁