Payout is not processed

Who also has problems with the payout at Captain Cooks?

I have been waiting for an answer for 1 week now. Is that normal?

It's definitely not normal. How did you contact the casino? I checked their website and it seems there should be an available live chat. Anyway, I didn't manage to find, can you see the live chat there?

Yes, I have already sent 7 emails. The live chat confirms my mail has arrived. I should be patient until the colleague answers.

So you managed to find a live chat on the website? It might be available only after you log in since I couldn't really find it anywhere.

Yes, the live chat is very good. Always the answers. I should wait ......

Since the casino communicates with you, I'd wait. Do you already have your account verified in the casino?