Nagad88 Deactivated My Brother's Account and Confiscated BDT 15,000+ Winnings

Unfair Account Deactivation and Confiscation of Winnings by Nagad88 Casino

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Hello Casino Guru Team and Radka,

​I am writing this to formally seek your help regarding an unfair issue faced by my elder brother on Nagad88 Casino.

​Here are the details of his account and transaction:

​Account Username: bigwinnerbig

​Registered Name: Md Saiful Islam (As per NID)

​NID Number: 329 939 1163

​Deposit Info: BDT 1,488 deposited via Nagad (TxnID: 75XM2CFZ)

​Issue: After he won over BDT 15,000 through fair play, Nagad88 abruptly deactivated his account and seized his funds without providing any valid proof, evidence, or prior warning. When I tried to support him, they blocked my account as well.

​We have attached his genuine National ID card and other proofs for identity verification. As a poor and helpless family, losing this hard-earned money is extremely painful for us.

​Please review this case, help us get his account reactivated, and recover his legitimate winnings. Thank you so much for your kind support.

Hello Radka, thank you for your response. Yes, the previous issue has been resolved. However, I am facing a severe new emergency with Nagad88 Casino, and I desperately need your help and guidance again.

​My poor, helpless elder brother created an account there using my referral link (Username: bigwinnerbig) and deposited Tk 1,488 via Nagad (TxnID: 75XM2CFZ). He played fairly and won over Tk 15,000. But as soon as he requested a withdrawal, the casino blocked and deactivated his account to steal his money and avoid paying my referral commission. They even deleted all his transaction records and cut off our communication. When I tried to speak up, they unfairly targeted and deactivated my account too.

​My brother is in a very difficult financial condition, and losing this hard-earned money is heartbreaking for him. Since you have always been so helpful, could you please look into this new Nagad88 complaint or guide me on how we can get his legitimate money back from these fraudsters? I would be forever grateful for your help."😔

Hello, I'm sorry, but this is not something we can help with. I for example, pretty much understand that the affiliate or referral partnership with caisno has its rules and limits. Perhaps it's not okay to let family members use referrals to earn you commission and there could be consequences. Frankly, this is not a standard player and a casual situation, and we cannot help with business matters, I'm afraid.