Mr bet blocked my account

I started to play about two months ago, I always made deposits, I never won anything, but it was just for fun, there was no problem, then one day I won a nice amount and requested the withdrawal, until then everything went well, the money fell into my account and I saw that it really was from true... about 7 days ago I won a very considerable amount that would solve my problems, I requested the withdrawal and this withdrawal was processed for 48 hours after that I received the request to verify the account, I sent all the documents it was always refused then I entered contacting support they told me to send a specific receipt that's what I did after five days my account was verified...and today it was blocked claiming that I violated rules, so I went to try to understand what happened,

They think I have two accounts and I'm using a fake name, but my account in Henrique's name was verified and the problem apparently is that my wife has an account on the app and they think it's me pretending to be someone else but we are married on paper we have joint bank accounts everything is fine and now they do not give me the opportunity to send the documents proving our union, thus proving that we are two real people... ...a huge lack of consideration for the user

The verification problem is really terrible. Recently, my account was also blocked, and withdrawals were not allowed. Casinos are forced to follow their stupid banking rules, and banks are forced to follow the government. So you can solve your problem simply by going to court because otherwise they will freeze your funds for a long time. See if you can find a free attorney in your city and discuss a legal issue, and I was personally helped to sue the company the casino worked for. By the way, friends from Venezuela recently gave me an interesting idea on how to solve the verification problem, they have real chaos in their country, so they play not bolivars, but bitcoins without verifying on Telegram Messenger.

This could be an issue in many casinos - two people playing from the same household. Anyone, if the other person doesn't use bonuses, than it shouldn't be an issue. If they verify you and your wife as well, then then should pay you all the winnings. Who created the account with the casino as first? You or your wife?

I create my account first and she created it a few days later, but hers doesn't have a balance or bonus, she made about 3 or 4 deposits and used the amount she stopped playing but the account remains open... there was an extra mold left I deposited and bet...and now they are telling me that my account is doubled and that is their final decision...they haven't given me the opportunity to prove our legal marriage and prove that we are two different people...a my account verification was approved and 30 minutes later blocked... if there was a problem, the verification should not have been approved I believe.. I don't know if it's worth it now to continue trying to solve it or take action..

In situations like yours, we advise the casino to make the verification call. It's the easiest and most direct solution to how all the related accounts and people can be checked. Frankly, it is up to the casino whether they will invest some time into this call. Please give the Complaint Team some time before you quit trying.

I totally understand your situation. I can tell you it happens very often. On the other hand, it also happens very often that a player creates multiple accounts and uses personal details of multiple persons from the same household. That's why casinos are so suspicious about it.

I hope the casino will be willing to discuss your case, especially if you're able to prove that you and your wife played only on your own accounts.

I still have a hope, as the reputation of the casino in question is relatively good. I hope at the very least that they give me more details of the reason, and at least an opportunity to prove that I didn't do wrong and that it was all a misunderstanding.