Late withdrawals

Good morning, I find myself in an uncomfortable situation at the beginning of August. I finally had some winnings playing at the Librabet and Cadoola casinos by depositing from the app with fun id (the app is theoretically safe and registered).

Winnings of 1500 euros and 1000 euros respectively.

Librabet initially paid the first withdrawal of 500 euros via international bank transfer then nothing for a month, instead nothing from the cadoola site..

I've been waiting for over a month now, so there's obviously a problem.

In the numerous messages written to customer service and to direct email I explain my situation but from both I receive the same response saying that they apologize for the delay and that they will resolve the issue as soon as possible but always without details on the timing or any further information.

What should I do??

Thanks in advance

Hello, what you should do, and what my advice would be, is to open a complaint immediately. Waiting a month for withdrawals is not normal, and it's good that the casino gave you the first 500, but if nothing else has happened, then I don't understand. Delays can happen, that's fine, but not for so long and without any information for the player. 

So we will try to assist you in this situation and I hope we will be able to help. 

However, didn't the casino ask you for anything? Any documents? You won money only from real money, right? 

Thanks for the reply, yes I played with real money by depositing via the fun id app.

How do I open a complaint?

No, the casinos didn't ask me anything. I also asked directly if they were missing any documents, but the answer was no.

They keep apologizing for the delay without adding any information

If the casino isn't asking anything of you, I don't see why it should take so long. 

As for the complaints, I noticed that you have already opened them on both casinos and they are currently under review, so you have already taken care of that, for which I commend you. 

Now we will have to wait, and our team will ask you for the necessary information. Once we have it, we will contact the casino. 

Ok thanks I await your feedback

Hopefully the new week brings a solution. In any case we will be around to track the progress, ok? 🙂

Last week I cancelled and redid the withdrawal on cadoola, and yesterday I received the first payment, I did the same thing on librabet, I hope it works

Thank you for your interest.

That's something! From my experiences, cancelling the withdrawal causes delays, but it's wonderful to know it may serve the best purpose! I hope it will work too!