IS IT MANDATORY TO MAKE THE WITHDRAWAL USING THE SAME FORM AS THE DEPOSIT? I explain

Until recently, when you deposited with a card and you won money that day and you wanted to make a withdrawal, the casino forced you to refill, that is, use the same card used in the deposit for withdrawals until the amount that was completed for days or weeks you had used before being able to request that said withdrawal go to another card and so on. making sure it was by law.

Well, less than a week ago I made a withdrawal of 400 euros and I don't know why, by default, a previous card that I had in another entity that no longer exists was clamped. Obviously I have requested the money because first it is clamped by default and does not exist, and also does not correspond to that rule of having to use the one you made the deposit to complete the amount you used from that last card. In short, Casino Barcelona asks me to contact BBVA to speed up the procedures, when I don't have a good deal with that entity since I don't work with them. What I can do?

Hello,

since I do not fully understand the matter, I asked my colleague to get in touch with some testers, so you can communicate in Spanish about that.

Kindly give it some time 🙂

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If Casino Barcelona is redirecting you to BBVA, it is because you have already made the withdrawal and now it is a problem with the bank. If BBV received the money, it is because you have an active account, even if it is blocked by the bank, they will retain your income until the account can be unblocked. Tip: contact BBVA and ask them to refund the money or try to solve the problems you have in that bank account. Next time make sure you don't have bank accounts linked to your casino accounts if you don't use them. Hence the importance of always updating all data. Good luck.

Good thank you. But still no one answered me because it was sent to that account or card even if it was clamped by default when the deposit and others and the need that they assure me of first complying with the method and the depositor card has not been fulfilled. Anyway thank you very much

Partner, each casino has its terms and conditions (they may vary), I don't know exactly what the T&C of casino Barcelona are but it is important to read them. Maybe if you read them you will find the answer to your problem. I'll look into it anyway, if I find anything I'll let you know.

In their T&C it is that the withdrawal methods depend on the deposit method. That is to say that against that you cannot plead.

From what I see, your best option is to call (I assume you live here in Spain) and inform them that a withdrawal has been made to a card that you no longer use. If the answer is that you contact the bank, it is because, as I told you before, it is no longer the casino's problem, the casino complied in one way or another with the withdrawal.

That being the case, he insists with BBVA, I know it must be delayed but they have to give you some answer. If you need more help you can send me a message. Luck.