Help please Mostbet are thieves (page 2)

complaints.bulgaria@gmail.com

Write me here.

Email sent.

I don't understand how Casino Guru continues to promote MostBet

How does Casino Guru continue to promote MostBet?

Please, try to calm down. You're asking a lot of questions, but frankly, to me, you do not seem to follow advice.

Did you block your payment options, or set limits to zero, for instance? What about both passwords? You also need to get out of your email inbox, as you can see the emails keep coming. I think it's reasonable to assume it won't stop until your casino account is permanently closed. That's why you should also ask someone to change your password to this email.

Kindly remember that we are not 24/7 health support, and as long as your complaint is open, there will be no consequences. I imagine it is hard, but still, do your best to keep all your thoughts away from gambling. I hope you understand that we can't provide further support in that regard.

I bet you could use immediate help, so please visit this site 👈

Once you are safe and relaxed, we can talk about its safety index.

Let me try one more thing, though. Maybe I can convince someone from the casino to look at your posts. Worth a try.

Radka I'm asking a lot of questions???

you delete all my posts????

It's on the Casino's side... anyway, you'll understand why...

Dear player,

Posting "How does Casino Guru continue to promote MostBet?" around the forum won't help you. I ask you kindly to stop. All such duplicated posts will be deleted. Just keep the conversation here. I understand you are desperate, and I'm here to hold it within reasonable borders.

At this moment, I'm trying to get in touch with someone from the casino to help you.

All I'm asking is that you try to keep your responses reasonable and decent. Fight it, please.

Do you have any idea why your account is still open? I don't, for example.

Please resolve my complaint and stop this Radka from deleting posts and violating freedom of expression.

If he receives commissions from casinos, I don't know, but it's offensive and makes people feel bad. Vulnerable people undergoing treatment for gambling addiction and she coerces them not to write.

Dear user,

I understand you are fighting an addiction, but in order to be part of this forum, you need to follow our policies like anyone else.

I'm sorry to say that, but your demands won't affect the complaint procedure, just read the instructions, please. I'd like to avoid possible misunderstandings:

"How long will it all take?

The time elapsed between submitting a complaint and the complaint being closed varies greatly. The complaints processed most quickly are those that can be resolved without getting the casino involved or those that are rejected because the casino has not done anything wrong. Other complaints, however, can be very time-consuming.

Here are some rough estimates and time-related information about complaints:

You will get your first response from our complaint team within 48 hours, but we do our best to respond within 12 to 24 hours.

Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.

As the successful resolution of a complaint often requires a lot of communication between all three parties, the total time can add up. The average time it takes to close successfully resolved complaints is roughly 21 days from the date they were submitted, but again, this varies a lot from one complaint to another."

I'm attempting to get past the idea that your current state of mind influences your actions.

Please stop spamming the forum and accusing us or the casino of fraud. This won't be tolerated. I believe it has nothing to do with freedom, it's about offensive approach from your side. 🙏

Hello, Dear Andreia2024!

Thank you for your feedback. We always strive to improve the experience of our players and sort out the situation. A response to your request has been provided in the complaints section.

Have a nice day!

Best regards, Mostbet.

id179566503

please thank you for unblocking my account I have sent all the documents several times

I take it that the intended recipient of this message was the casino representative?

I highly advise using the reply button in this situation. Every time you use the reply, the recipient is notified, so there is a significant chance that a casino representative will see your message.

If you would like, please describe the problem you are experiencing. Perhaps we can think this through. 🤔

Complaint against Mostbet – withdrawal marked as paid but not received

I am filing a complaint regarding my withdrawal of 2500 PLN via BLIK. My account is fully verified. The withdrawal request was made over 3 weeks ago and the status in my account is marked as "paid".

However, I have not received the funds in my bank account. I contacted support multiple times and requested:

transaction ID

payment confirmation

exact transfer details

These were not provided.

BLIK transfers should be processed instantly or within a very short time. A delay of 3 weeks with no proof of payment is unacceptable.

I am requesting:

Immediate proof of payment, OR

Reprocessing of the withdrawal, OR

Manual payout confirmation

Amount: 2500 PLN

Payment method: BLIK

Account status: Verified

Delay: Over 19days

This situation suggests the withdrawal was marked as paid without actually sending the funds. I request urgent resolution.

Hello, I understand this is an extremely frustrating situation, and I would like to help you. First of all, this is not a place for lodging complaint requests; on the forum, such messages serve as a starting point for communications. But that is okay; you only need to follow this link and proceed further 👈👈.

In order to speed things up a bit, please prepare the confirmation you got from the casino that the payout was fulfilled and also your BLIK history of received payouts showing that this particular casino payout is missing.

Kindly do not forget to mention that the casino failed to provide a transaction ID; that's important.