Double charges to the credit card

Hello everyone. I would like to know if anyone else feels the same way I do.

In mid-October, three charges were made to my credit cards, charges which had demonstrably already been processed in June/July. The payment provider involved is AMG LTD WINDSOR GB, in connection with Coins Game. AMG is refusing to cooperate. I received a partial refund for one of the cards.

Coins Game does not feel responsible for you.

Hello there. I’d like to help, but I have to admit I don’t quite understand the situation. Are you saying that one payment was charged twice, or that there were payments you didn’t authorise? Or is there something else involved?

I think your bank would need to clarify what happened and whether those payments can be recovered. I wouldn’t want to assume that a refund is straightforward without knowing the details. Could you tell us a little more and share what the bank has said so far?

The amounts were debited again without authorization from June/July, even though they had already been charged in June/July. I have to authorize the charges via fingerprint scan, but I didn't. One bank has partially recovered the money from MasterCard.

The money was never received again by Coins Game.

Being charged again months later and then having to figure out where the money went is incredibly frustrating. Did Coins Game confirm in writing that those second charges never appeared on your casino account? At least you'd have something concrete to claim from AMG.

Hello

Yes, I received the confirmation. And I can also prove it using the transaction details there.

That sounds frustrating, especially when the earlier payments were already recorded. I think comparing the transaction dates and amounts with the bank statements would be a good first step. It would also help to establish whether these are duplicate charges or transactions that weren't authorised.

Hello, thank you for clarifying. Now I see what you mean. If those payments were charged to your cards again without your authorisation, I would focus on resolving this with the banks involved. You mentioned that one bank has already recovered part of the money. Have the banks told you what is happening with the remaining disputed charges?

I’ve had a similar experience with my own bank. It took about three months, but I eventually received a full refund. Of course, I can’t promise the same outcome for you, but I understand how frustrating the wait can be.

Same happened to me on 16 octombrie. In total 77 transactions in 1 minute. Now i am waiting fot the refund but nothing new now. How did you get that refund so quick?

What bothers me most is the gap of several months—I don’t want to keep wondering whether an old deposit will be charged again. Even if the refund comes through, I’d still want an explanation of what caused it and what’s been done to prevent a repeat

Also from Coins Game and AMG LTD WINDSOR?

Yes, exactly

I'm fighting with the banks for a refund. I've received some money back, but I'm still missing more than 80 percent.

I haven't gotten anything back yet. How did you get that little bit back?

I'm experiencing a chargeback on one of my bank accounts. Normally, under German law, banks are required to refund double the unauthorized amount within one business day. However, I've been waiting over a week for my account to be refunded. I've threatened to file a complaint with BaFin (the German Federal Financial Supervisory Authority) and set a deadline of tomorrow afternoon. I'm curious to see what happens.

Did you get a reply today?