Discussion about article: Complaint resolution instructions (page 2)

Hi, I sent emails to Tomas because he asked me for information, screens and chats but I received messages as if the emails had not arrived because his email was full. I then asked for confirmation if they had arrived but I had no response. I don't know how it works, I also wrote on the site in addition to having sent emails but I don't know what the situation is because he hasn't been heard from again.

Ok, thank you. Let me check that with Tomas. I agree the situation is not very pleasant and needs to be taken care of. I'm on it!

Here I am with an update from Tomas. It appears the emails really didn't make it. In order to prevent this, could you kindly use @gmail address, instead? We both believe that should work flawlessly.

Mentioning it on the forum was a great step. I'm hoping Gmail will provide the solution.

I can’t find the website I deposited $25 into on the 31/5/25 at 11.40pm the site redirected me and ive been trying to find it for days. All I have is the bank transaction for the site and a reviept

Oh, that's very unpleasant. You didn't find the name of the page in your browser history either, did you? Where did it redirect you?

I redirected me to some unknown error page

I’ve got the transaction but all week Ive been trying to find the website but that’s why I got redirected because it was obviously a scam. Didn’t even get a verification email for my email address. It doesn’t even come up in browser when I compare the time and date with my bank statement transaction and with my search history. It’s disgraceful

This isn’t very ethical. A worker got injured so what does that have to do with a customers winnings and payments?? What a poor excuse for a casino, just pay the man what he is owed. For u don’t mind taking their money without excuses but when it comes to paying it’s a totally different story. This has taught me not to gamble, fuck my $25 yous can have it seeing yous are so desperate for more money……thanks for reaching me not to gamble, goodbye and fair well toodles

That’s appalling, u haven’t even helped the poor fella. Im taking this further, until Im properly heard. U cheating honest customers out of there money. He needs his money for his autistic daughter but why would u greedy greedy people care?? See u in court bigshots

Cause they won’t help u, I can promise u that. They are scammers and greedy money hungry scammers. Keep ur money love, I will never give these guys another cent. Rip off merchants. Taking this way further. Word I promise u this.

BUT U HAVE TIME TO TAKE HONEST HARD PPL DOLLAR AND CHEAT AND ROB THEM….. TELL UR MATES UR ALL IN FOR A BUG HUGE SURPRISE.

Well, I don't know what to think about all this because you look or talk as if we took the money from you, which is not true since you deposited it in the casino in the first place. 

The second thing I would like to express is to write from one account because it can be confusing, not only for me but also for other players who read this. 

To get to the point, if you don't remember the page and don't know anything about the casino, it's hard to try to help. Basically, you don't know anything and that doesn't help us. What I can think of is that if you can't get there and can't even find the site, I would try a chargeback with the payment provider. But it could cause gambling problems in the future. I don't know what else I would advise in such a situation, as I have not come across one before.

I would probably say that if you are going to play somewhere in the future, check the information beforehand, as this should not happen in a normal casino.

What fascinates me most is how platforms deliberately create multi-layered complaint mechanisms. It's not accidental, it's a psychological game designed to discourage average players from pursuing legitimate claims.

Hello, I have observed that several of your posts on the forum express general opinions that are somewhat similar to each other. However, what astonishes me is the absence of any specific details in your posts that warrant discussion. I honestly can't tell what is on your mind. What I know for sure is that you have never used this profile to undergo a real complaint process with my colleagues, which leaves me perplexed.

Do you perhaps have anything specific on your mind? We will be more than pleased to explain concrete situations.

Try us.

Hi! You're right that some of my posts focus on general insights or broader advice, and that’s intentional. My goal is to offer useful context or guidance that might help more than just the original poster, especially when the question touches on common issues like KYC trouble, responsible gambling, or site reliability. I try to avoid jumping into specific complaints unless I’ve personally experienced them or have something constructive to add.

Hello,

I see, thank you. I wanted to share some insights about how our company handles complaints and other topics you mentioned, but I understand this isn't the right time under such circumstances.

So, if you ever want to delve into what we do here, just ask. 😉 Someone is always around.

Have a wonderful one!

Hello, how do I get to the complaint form? I won money at Verdecasino, but the money disappeared from my account.

Hello everyone, I have a question I haven’t seen clearly addressed in the threads.

What happens when a dispute isn’t with the casino operator, but rather with the game provider itself?

In my case, the provider is licensed by a regulatory authority, and I’ve submitted evidence pointing to possible irregularities in their product.

Is there any process or channel in place for such cases—either within this community or in coordination with official bodies?

Thanks in advance for any guidance.

Hello, that's me again.

I'm not aware of any dedicated space for players to complain about game providers; the only way I'm aware of is the casino licensing authority. We both know the rest, I reckon. 🙁

Hello, in order to give you the best option, could you kindly elaborate a bit? For example:

• What exactly happened?

• How did the casino respond?

• Any specific rules or circumstances aligned to the situation?