casino withdrawal (page 3)

Hey. That should be a question for the casino support you played at.

Have you tried that?

When I wanted to withdraw my winnings I was informed that I only won due to a software malfunction so they had to void it and then they took all my money in my prayers account

That's awful! It's really terrible that that happened to you.

Canceling winnings under the guise of "system failures" is a huge red flag. That's why I'm extremely careful about the sites I choose to play on these days.

Personally, I only play on platforms that process withdrawals transparently and without making up strange excuses when you win.

No I haven't, I wasn't aware that I could do that. How do I file a formal complaint?

I’m really sorry to bring this up again, but can you see how it confuses players when you talk about Casino Guru complaints as though you know every detail of how the service works? Forum moderators cannot speed up or push a complaint forward. I’m afraid that’s another misunderstanding.

And arranging a refund is completely outside our role. I’m sorry, but if you keep posting responses like this, I’ll have to block your access to the forum. Please respect that.

Hello. I understand that the information you received from the casino may be confusing, and it’s certainly worth a closer look. However, casino terms often state that winnings resulting from a game malfunction or glitch may be voided. I’d like to be honest about that from the start, although it still matters what actually happened in your case, of course.

You’re welcome to submit a complaint through this link: https://casino.guru/complaints/create

Please include the casino’s explanation, ideally the original email or screenshots of your conversation with support, or whatever you have available. That will help the mediators assess your request.

I imagine this can feel overwhelming, especially if it’s the first time you’ve had to deal with a problem like this. Please don’t hesitate to reply here on the forum. I’ll do my best to guide you.

Hi Radka:

I sincerely apologize for the confusion and would greatly appreciate it if you could remove my inappropriate comment. As a regular player, I misunderstood how the complaints process works here on the forum, and I in no way intended to spread misinformation or create extra work for the moderators.

I will be much more careful with my future comments and will strictly limit myself to sharing my experiences as a player, without giving advice on handling complaints.

Thank you again for your patience and guidance! 😊

Okay, I appreciate your understanding, and I hope everything will be all right from now on. Have a good one!