BiggerZ Still Hasn’t Explained What Happened to My 6.75 BTC
It’s been a while, and I still haven’t received a satisfactory response from BiggerZ regarding the approximately **6.75 BTC remaining in my account.
My KYC was completed and approved, and I had successfully withdrawn funds before this issue started. After a significant win, I began requesting withdrawals.
BiggerZ support informed me that my daily withdrawal limit was $10,000, approximately 0.15 BTC at the Bitcoin price at the time. I was instructed to submit withdrawals around that amount, so I followed the process they gave me.
Several withdrawals were processed successfully before they suddenly stopped. I contacted support multiple times to understand what had happened, but my account was eventually closed, with approximately 6.75 BTC still remaining.
I still don’t understand why I was instructed to withdraw in a particular way, allowed to follow those instructions, and then prevented from accessing the rest of my balance.
I want BiggerZ to answer a few straightforward questions:
1. Why were my withdrawals stopped?
2. Why was my account closed?
3. What specific term or rule justifies withholding the remaining 6.75 BTC?
4. What evidence supports that decision?
5. Why wasn’t my remaining balance returned after my account was closed?
I understand that casinos may conduct compliance checks or delay withdrawals for legitimate reasons. However, I want to know exactly what happened in my case. If BiggerZ believes I violated its terms, I want the specific clause and supporting evidence. Simply referring to an internal review without a clear explanation does not answer my questions.
I also submitted a complaint to Casino Guru after I was unable to resolve the matter directly with BiggerZ, but the complaint remains unresolved.
Casino Guru complaint:
https://casino.guru/complaints/biggerz-casino-player-s-withdrawal-has-been-delayed-1
I have screenshots, conversations, withdrawal records and other relevant documentation. Since the forum does not allow me to upload everything directly, I have shared the available evidence here:
https://imgur.com/a/vWFhPD0
I’m not asking anyone to automatically take my side or judge BiggerZ based only on my account of events. I’m asking for transparency and a proper explanation.
Approximately 6.75 BTC is a substantial amount, and I believe I deserve to know why my withdrawals stopped, why my account was closed, and what rule and evidence support the decision concerning my remaining balance.
BiggerZ, it’s been a while. What happened to my 6.75 BTC, and when can I expect a clear answer?
