Hello,
in this case, you should contact the casino's live support immediately. Can you access your full gaming history, please? Can you see the specific win that was not credited?
In this print it has the value . The game . The time.
Nesse print tem o valor . O jogo . O horário.
Then it shouldn't be difficult for the casino to find the specific game round. In some cases, they forward it to the game provider and wait for their reply. Be prepared that it may take weeks until it's resolved.
Hello,
not sure whether you need any help. If so, just write down what's wrong.
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