ForumGeneral Gambling DiscussionAccount blocked and no withdrawal

Account blocked and no withdrawal

1 year ago by FabianaaRC
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1 year ago

Good evening, 3 weeks ago I made a withdrawal on the wingdas platform which at the time said to have been successful, but when I returned to the account hours later it was deactivated and the withdrawal did not go through, since then I have been trying to contact support for verification but no response, I would like to know the reason for this deactivation because in the act of withdrawal there was no requirement, the withdrawal bar was already complete, if you can help me, thank you.

Automatic translation:
FabianaaRC
1 year ago

Checked the casino, it has a fake license and the max withdrawal is extremely low. There is a big difference between not holding a license and faking one, a casino being unlicensed is not a big problem, but a casino showing a fake license is a huge sign to stay away. Also checked and didn't see T&C, how can the user know what is he allowed to do or not do if there is nothing stating conditions, rules or terms? I will suppose you requested a withdrawal over the max withdrawal amount allowed and maybe that's why they didn't pay out, but this is not a justification to close the account, are you sure you never opened more than one account there? If not, I don't see any reasonable justification for the closure, unless you were playing with a bonus and breached the terms for the bonus, whatever it is, I think you should file a complaint: https://casino.guru/complaints

FabianaaRC
1 year ago

Replied to you but the response has to be checked manually to be public. This casino has a false license and the max withdrawal amount allowed is really low, maybe you tried to withdraw over that limit and that's why it got rejected. It would be good to know if you never opened more than one account or if you were playing with a bonus and possibly breached the terms for said bonus by playing a restricted game or betting over the max bet allowed while a bonus is active, if not, there is no justification for the account closure, file a complaint

1 year ago

Thanks for answering, as it was my first withdrawal I didn't know that I would have to withdraw the minimum of 50.00 but nothing was said either when requesting the withdrawal and it said it was successful, but regarding the account I opened one on the number from my mother but with her information only, could you clarify if it was against the terms, because I had no information about that.

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1 year ago

But I played with a daily bonus that the platform gives, if I would have to deposit beforehand to withdraw I didn't know either, they could at least inform me.

Automatic translation:
1 year ago

Thanks for answering, as it was my first withdrawal I didn't know that I would have to withdraw the minimum of 50.00 but nothing was said either when requesting the withdrawal and it said it was successful, but regarding the account I opened one on the number from my mother but with her information only, could you clarify if it was against the terms, because I had no information about that.

Automatic translation:
1 year ago

Hello.

If get familiar with the terms and conditions, you'd notice every player is only allowed to use their own account and own payment options. Normally even just one account is allowed per IP/household. The way I see it, you violated the rules in the first place.

I'm sorry.

The strange is I could not find the full terms on the website...

Edited by author 1 year ago
1 year ago

But I played with a daily bonus that the platform gives, if I would have to deposit beforehand to withdraw I didn't know either, they could at least inform me.

Automatic translation:
1 year ago

Since this casino is not among the best and fairest, I'd say the players should double-check all available terms on their own. I would not expect such a casino to inform you. 🙁

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