
Could you describe the problems you are experiencing with your withdrawal and KYC verification? How long has this been going on, and what exactly is happening?
Please keep in mind that you will not be able to receive your withdrawal until your account is fully verified.

The problem is that I deposited with a credit card, but they want proof of payment via paysafecard. No problem, I sent them my paysafecard statement, then they said they needed screenshots showing my name, transaction number, and bank details. I mean, why? I sent everything anyway and now I'm not getting any response. So, I'm asking if anyone has experience with this casino. Because I can't find anything about it here on Casino Guru.
That does sound confusing. If you deposited by credit card, the casino should be able to explain why it needs Paysafecard documents and how they relate to your account verification.
Have you ever used Paysafecard at this casino, or is this request completely unrelated to any payment method you used there? If you have not used it, I would ask support to clarify this directly and provide proof of the credit card deposit instead.
Screenshots showing your name and transaction details can be a normal verification request, but do not share sensitive information publicly. Since they have not replied after you sent the documents, I would avoid making any further deposits until they clearly explain what is still required and how long the review should take.
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