Could you be more specific from which casino, please, and try to find its official thread here and write about the issue there?
Then, hopefully, we'll be able to help.
playfortunecc, made 2m on the account, but as far as I can see it's all in vain because I read that they are scammers... or do you have a solution?
Hi, according to our review yes it is a scam casino. Obviously you won't get to the money, so I wouldn't get your hopes up and avoid this casino for sure. I hope you didn't make a deposit there?
I won £6k on Betgem.io playing gates of Olympus, never seen anything like it didn’t seem real lol
ive wagered my bonus and sent verification documents for check and out a withdrawal request in but I’m not holding my breath.
they seem to belong to the Winsmania/7bets/Betnuvo group and they have atrocious reviews lol so I’m not expecting anything to come of it.
shall I make a complaint or wait a while?
website: https://betgem.io/en-GB
Were the games from bonus money? Or had you wagered the bonus in full? Then you have to look at the terms and conditions, some stipulate the maximum payout of the bonus money played. I wagered the bonus once and only got 43 euros of the 200 euros credited as real money
I’ll wait for KYC, I believe it was real money as I hit the bonus fairly early.
ill have a look at the terms and conditions I was expecting the balance to ping back to pennies after i wagered the bonus but it didnt
I’ve seen a few cases of this casino family paying out so I have some
hope lol
I won £6k on Betgem.io playing gates of Olympus, never seen anything like it didn’t seem real lol
ive wagered my bonus and sent verification documents for check and out a withdrawal request in but I’m not holding my breath.
they seem to belong to the Winsmania/7bets/Betnuvo group and they have atrocious reviews lol so I’m not expecting anything to come of it.
shall I make a complaint or wait a while?
website: https://betgem.io/en-GB
Hello, I see a situation has arisen in the casino. If I understand correctly you are going through verification am I right? It's still pending? You can't withdraw the money without it until it is successfully behind you so I would try to be patient and wait.
If something changes or nothing changes, could you let me know please?
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