Goldenlion oder GoldbetLion casino
Dear Casino Guru Team,
I am opening this complaint against the casino because they have locked my account and refuse to pay out my winnings of 20,000 HUF under the false accusation of "duplicate account" and "not registering with my own name."
My registered email address is: viktoria.laudon@gmail.com
I always accessed the casino directly through the promotional links sent to my email address, which logged me in automatically. I successfully wagered a bonus and won 20,000 HUF. However, when I requested a withdrawal to my own bank account, the casino immediately banned me.
Now, they claim I didn't register with my own name, but they never requested full identity verification (KYC) before locking me out, and they completely ignore all my emails in English and German. Paradoxically, their automated system is still sending new bonus emails to my address since yesterday, but I am blocked from entering.
I am a real person, I do not own any other accounts, and I am ready to provide my official ID documents to prove my identity. Please help me get the casino to review my case and release my 20,000 HUF winnings.
Thank you,
Viktória Laudon
Hi, I can see that you’ve ended up in a situation where the casino has accused you of having duplicate accounts. After reading through what happened, I think the best next step would be to submit a complaint with us.
We’ll see whether our team can help, but hopefully we can at least get to the bottom of what happened. If the casino didn’t ask you to complete KYC or provide any documents and simply banned your account, that does seem a little unusual to me. On the other hand, their system may have flagged something they consider relevant.
If our team manages to establish contact with the casino, we’ll see what explanation and supporting evidence they can provide. For now, we’ll probably need to be patient and let the complaint process move forward.
I need help reporting A7x Casino because it's a total scam. You deposit, play, and then when you win and try to withdraw, they delete your account. It's not fair.
I had more than 2,300 pesos and wanted to withdraw 1,900 pesos, but it just went into review and then suddenly kicked me out of the app and sent me to a deleted account.
Losing access to your account just after requesting a withdrawal is concerning, especially without an explanation about your remaining balance.
Did the app explicitly say your account had been deleted, or did you receive a login error? Have you contacted support, and what did they tell you? Please also share the exact website address of the A7x casino you used and when this happened, so we can identify the right operator.
You can submit a formal complaint here for our team to assess the account restriction and unpaid funds. If the casino isn’t listed, use the option to add a casino that’s missing and provide its exact address.
Keep any screenshots of your balance, withdrawal request, and messages from support. If you share them publicly, please hide your personal and payment details.
Subject
Urgent Request for Assistance with My Account Security and Verification ProbleDear 1xBet Support Team,
I am writing to request your assistance with my unresolved account security and verification problem.
I have already contacted the Security Team directly, but I have not received a response yet.
When I created my account as a new user, I mistakenly entered an incorrect name, date of birth, and mobile number in the document number field because I did not understand the registration process.
I am willing to provide my valid national ID and any other required documents to verify my real identity and request correction of my account information.
My account is restricted, and I cannot access the available account services. I also have funds in my account that I need help recovering.
Please forward my case to the appropriate Security Team, review my complaint, and inform me of the steps required to resolve this issue.
I would appreciate a written response as soon as possible.
Thank you for your assistance.
Hello there. I see the associated complaint was marked as resolved from your side. Just to be sure, is everything okay now?
In any case, please do not share your full name in public forums in such a situation. It may lure the hackers and phishers your way.
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