HomeForumGeneral DiscussionNever share your password with a third party!

Never share your password with a third party! (page 9)

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2 years ago
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Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication. Recently, we noticed a few attempts from online scammers pretending to be Casino Guru, asking players for a password to their casino accounts. Never share your password with anyone!
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kamrulksst
2 months ago

Password for what? 😀

Do you have something maybe in your mobile or computer, like a passkey?

If you are registering somewhere, sometimes you can save your password, you can try to look into your settings.

1 month ago

Goldenlion oder GoldbetLion casino


Dear Casino Guru Team,

I am opening this complaint against the casino because they have locked my account and refuse to pay out my winnings of 20,000 HUF under the false accusation of "duplicate account" and "not registering with my own name."

My registered email address is: viktoria.laudon@gmail.com

I always accessed the casino directly through the promotional links sent to my email address, which logged me in automatically. I successfully wagered a bonus and won 20,000 HUF. However, when I requested a withdrawal to my own bank account, the casino immediately banned me.

Now, they claim I didn't register with my own name, but they never requested full identity verification (KYC) before locking me out, and they completely ignore all my emails in English and German. Paradoxically, their automated system is still sending new bonus emails to my address since yesterday, but I am blocked from entering.

I am a real person, I do not own any other accounts, and I am ready to provide my official ID documents to prove my identity. Please help me get the casino to review my case and release my 20,000 HUF winnings.

Thank you,

Viktória Laudon 

Huhga
1 month ago

Hi, I can see that you’ve ended up in a situation where the casino has accused you of having duplicate accounts. After reading through what happened, I think the best next step would be to submit a complaint with us.

We’ll see whether our team can help, but hopefully we can at least get to the bottom of what happened. If the casino didn’t ask you to complete KYC or provide any documents and simply banned your account, that does seem a little unusual to me. On the other hand, their system may have flagged something they consider relevant.

If our team manages to establish contact with the casino, we’ll see what explanation and supporting evidence they can provide. For now, we’ll probably need to be patient and let the complaint process move forward.

1 month ago

Nice hotels

1 month ago

Nice good

1 month ago

Scam and Scam and scam

Algelo23
1 month ago

Hi, care to explain. 🙂

What is a scam?

3 weeks ago
saus

The casino is not responding to my withdrawal requests, and their delay is unjustified. They seem to be waiting for me to cancel the withdrawal and play until I lose my winnings. What is the solution to get them to complete the withdrawal?

Automatic translation:
X4ever
3 weeks ago

Hey, I would start by providing more information, such as the casino's full name. We can then discuss the review, user feedback, and any other details. May I also learn more about those unjustified delays, please?

1 week ago
bgus

Hello

Automatic translation:
1 week ago
esus

I need help reporting A7x Casino because it's a total scam. You deposit, play, and then when you win and try to withdraw, they delete your account. It's not fair.

I had more than 2,300 pesos and wanted to withdraw 1,900 pesos, but it just went into review and then suddenly kicked me out of the app and sent me to a deleted account.

Automatic translation:
wendy112968
1 week ago

Losing access to your account just after requesting a withdrawal is concerning, especially without an explanation about your remaining balance.

Did the app explicitly say your account had been deleted, or did you receive a login error? Have you contacted support, and what did they tell you? Please also share the exact website address of the A7x casino you used and when this happened, so we can identify the right operator.

You can submit a formal complaint here for our team to assess the account restriction and unpaid funds. If the casino isn’t listed, use the option to add a casino that’s missing and provide its exact address.

Keep any screenshots of your balance, withdrawal request, and messages from support. If you share them publicly, please hide your personal and payment details.

Daniel
5 days ago
ptus

Hi

Automatic translation:
Mimilla
5 days ago

Hi, is there something you would like to ask? 🙂

4 days ago
ruus

Hello! I got my money back from Mostbet, even though I waited 20 days, but the problem is finally solved, thank you.

Automatic translation:
mali_dana
3 days ago

I'm really glad it worked out in the end.

Hopefully, you won't have similar experience in the future.

Wish you luck. 🍀

3 days ago

Subject

Urgent Request for Assistance with My Account Security and Verification ProbleDear 1xBet Support Team,


I am writing to request your assistance with my unresolved account security and verification problem.


I have already contacted the Security Team directly, but I have not received a response yet.


When I created my account as a new user, I mistakenly entered an incorrect name, date of birth, and mobile number in the document number field because I did not understand the registration process.


I am willing to provide my valid national ID and any other required documents to verify my real identity and request correction of my account information.


My account is restricted, and I cannot access the available account services. I also have funds in my account that I need help recovering.


Please forward my case to the appropriate Security Team, review my complaint, and inform me of the steps required to resolve this issue.


I would appreciate a written response as soon as possible.


Thank you for your assistance.



Edited
TarekBD
12 hours ago

Hello there. I see the associated complaint was marked as resolved from your side. Just to be sure, is everything okay now?

In any case, please do not share your full name in public forums in such a situation. It may lure the hackers and phishers your way.

Edited
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