Thank you Jaro I did put in a complaint I know it will be taking care of me,I don't mind sharing it, Sunrise casino gave me $50 on November 15 on my birthday and I won large over $2000.00 but I am only cash out $100.00 and I'm still waiting for it, I cash out November 16 so then I had to send in my I.D and proof of my address but they kept asking me for proof of my deposit I told them four times that it was birthday money that I didn't need to provide that,so that took more time up they told me it would take 7 to 10 days on December 1st that's when they said it was processed so it's going on 18 days so I asked them what's going on,well they don't know that I will get a email from them.
This is a very bad casino not one that I play at,it was free cash, they got me going at once I told them to keep there $100.00 and close my account well they try everything for me to not closes my account so I thought to myself I will get my money I won first then closes my account because it's not a casino that I will ever play at again.
Sure, that's an unpleasant situation. I don't think it's necessary to dwell on it for so long, and I would expect everything to be fine. So, you managed to explain to them that it was their money, and you successfully passed the verification process, and now you're just waiting for the money, right?
I'd also like to know the link to the casino so I can check if we have it on our website. Can you provide it to me, please?
In any case, I hope this situation is resolved as soon as possible and you get your money.🙂
Hi everyone,
I’m Deanna, originally from the U.S., and I’ve been living in El Salvador for the last few years. I moved here after marrying my husband, who is Salvadoran, and we’ve settled down not far from San Salvador. Life here is very different from what I was used to in the States, but I really enjoy the mix of local culture, family life, and the slower pace compared to big U.S. cities.
By background I’m a businesswoman, and here I work in the housing insurance sector, helping homeowners protect their properties in a country where weather and other risks are very real. I spend a lot of time explaining policies in simple language and making sure people actually understand what they’re buying, which is something I care about a lot after seeing how confusing insurance can be back home.
Looking forward to learning from the community and sharing experiences from both the U.S. and El Salvador.
Hey Deanna. Nice of you to share.
Do you like playing online? What games actually interest you?
From your other post I can see that you have a very nice approach.
How long do you play at online casinos, actually?
Hello everyone, sports betting and slots enjoyer from Canada here (avoiding other casino games because I have such bad luck at them that they feel rigged; you would, too, if you had my luck haha!).
Here to learn more about and immerse myself in slots in particular, as I'm already very familiar w/ sports betting.
See you peepl around.
Hello, have a nice day.
I hope you enjoy your time here, find something interesting, and learn something new.
If you have any questions, feel free to ask and we will try to help you.
How did you find us? 🙂
I am having a nice night... I hit a 450x and a 1,000x on Santa Hopper in quick succession, haha!
I believe I found casino guru from querying google. I don't remember exactly what I was looking up, though (I rarely remember the specifics of my search engine adventures). I was most likely looking up casino reviews or complaints.
I WILL enjoy my thyme, I WILL find something inchresting, and I WILL learn something nu. TYVM
Congratulations, did you take any screenshots to show off? What was your bet?
It's nice to see that players are finding their way to us. I hope you continue to do well, and if you need anything, we're here for you.😉
Sure, sometimes that's the case. Thanks for letting us know. Next time, you can fill in more details in the post, such as bet, winnings, currency, and so on. But that's just a little tip.😀
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
You will soon be redirected to the casino’s website. Please wait. If you use some ad blocking software, please check its settings.