Forgot password what can you do ?!

I registered with MAGICRED CASINO yesterday I forgot both passwords from email and to log in HELP!?! ?? !!

Hello, there is "Forgotten password". You have to click there and reset your password via email.

Radka Thank you very much. Big problem. The password of my Gmail is unknown 😞duplicate password gone I could only reset my password by mobile phone number, otherwise everything was gone

Happy to help 🙂

Oh, and have you managed to reset the password via the phone number, please? Did it work?

Hello Radka think it's great that you ask. Nope, can't get it, how should I do that you give me a password via mobile phone !!!?

ps have around 250 € on the account 😞😞😞😞

This is a really tough situation. I'd probably explain the situation to the casino. It would be quite time consuming and I'm not even sure if the casino is willing to do this, but they could potentially do a verification call with you, ask you some questions about your account to make sure that the account is yours.

Then they could change the email address on your account to a new one and then you could send the new password to your new email address.

But once again, this isn't the standard process, but it's a way to get this resolved.

Thank you very much Daniel .. I don't know if CASINO MAGIC RED would be ready for it, even if I understand. OF COURSE it's my fault you can't do anything 😞

If everything else fails, you can try submitting a complaint on our website. Yes, it's your fault, but it wouldn't be fair being unable to collect your winnings only because you forgot a password.

Hello Daniel, how right you are, but what's the point if I write a complaint !? Does that make sense !?

Hello Baddy,

this complaint will cost you nothing and there is a chance we could help you. Feel free to try it out. Will you do that?

I'm pretty sure we have direct contacts for representatives of the Magicred casino so we could try to contact them and try to find solution. Your issue is pretty simple. You need to withdraw your winnings, but you're unable to reset your password (due to already mentioned reasons) so you need the casino's help.

Thanks for the effort and time DANIEL will try with a complaint no matter what happens Lg

No worries, I hope we'll manage to get this resolved. It's the type of a case where the casino didn't do anything wrong to you, but you also didn't do anything wrong to the casino so I'd say the major part is to make sure that the casino can verify you somehow and restore access to your account.

Thanks Daniel you described the PROBLEM very competently 👍

I hope everything will be fine ... otherwise there is nothing you can do

Good morning and stay positive 🙂

You are right 👍🥰