Hello.
Please send me an email: radka@casino.guru via the email address you used when creating an account here (registration email which can be found in your account in section "my profile") and I will delete your account permanently.
Has anything gone wrong, please?
If you need any help, just ask.
If you want to delete your account in a casino, you'll have to contact the customer support and tell them you request a self exclude, alternatively tell them you want your account to be closed, mind you,when requesting....make sure you provide them your email address, the one you used in opening the account.
Hello, you have to write to the support in the different casinos. You get free spins first so that you can remain a customer and play for longer.
Hallo, sie müssen den Support in den verschiedenen Casinos anschreiben. Sie bekommen erstmal freispiele damit sie noch länger Kunde bleiben und spielen.
Sadly there is no ultimate tool to close all accounts in all casinos you have ever played in. 🙁
We're trying to develop such tool, but it's far from ready yet.
Just a kind note, if you fight any form of gambling addiction, always inform the casino, about this reason for self-exclusion.
Hmm, that's not true. But if you almost always found this option in settings, can you take a screenshot and show it to us maybe ?
I can't agree with this either, because when the account is deleted, the name disappears, which is replaced as we can see- Anonymized. The thread will still be visible.
I'm sorry, since you have an open complaint. I just can't do that now.
Are you really sure you don't need help with your issue? I can ask the Complaint Team to close the complaint in order to close this account, is this what you want, please?
Well you've clearly done nothing on my behalf but no leave the complain open stop messaging me as to provoke abuse and reaction as your very unproductive but no leave it open I'll just block you on my end so you know they are fraudulently taking people's money unfairly and you have a neck that's all you have to defend this casino or any for that matter as I've seen loads of complaints on this forum stating it happened to loads of people so
Could you just stop being offensive?
As an admin of this forum, I ask you one last time. Any other offensive post will be deleted.
You know there are hundreds of open complaints, thus the Team has a week for each turn, this is stated in the guide, care to take a look?
https://casino.guru/complaint-resolution-instructions#duration
You need to be patient. I hope you can understand that.
Have a nice weekend!
I will stop posting I'm just defending my self I wish not to be offensive and googbye
So I got a message from you today I do still wish to dispute this as yes some terms could of been breached that I was unaware of but the money in question should of automatically been returned to the casino as bonus not fuffilled and the money should never be conviscated as I was unaware of there terms that they can do what they did as other casinos have not allowed games but that should never cause the player to loose his money indefinitely as they have done there not supposed to do wats they did as I'm just the customer and they punished me unlawfully by stealing the 191.00 that's very unfair and it's there games ando I can honestly say 40.00 was accumulated fair and the 150.00 I won on roulette so as regArds the wager yes it was not me according but they should deduct somega of the bonus wager against my actual wager so the breached these units fairly you can see I'm the victim of theft if you can relook at this issue just I found out this is illegal they can be sued if I got in touch with the gaming commission
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.