My Pragmatic games won't open.

I couldn't find a thread to discuss the issue, but I don't know what to think. The thing is, it happened to me once before, and I don't know how to fix it. A few days ago, I won €1,000 at a casino, and almost 90% of it was Pragmatic games, which is what I play the most.

Suddenly, after requesting a withdrawal and it being granted, all the games from this provider stopped working. All the others worked, but Pragmatic didn't.

I thought I had activated something or something, and after speaking with the operator, we tried everything: clearing cookies, history, changing browsers, changing devices, etc., etc. I didn't understand the technical service why this was happening to me, and neither did I.

The thing is, I changed casinos, and I still can't open them. No casino will let me open them. Have they blocked my access to their games?

I have changed devices, locations (home or work), casinos, internet networks, etc. etc. Nothing.

Could someone explain something to me? Because I'm honestly starting to think I'm blocked. I can't find any other explanation.

I have videos available

Hello, you created the thread just nicely; don't worry.

This is intriguing but also very unfortunate for you, I get it...

Perhaps a few more general things will help with possible context.

It’s very unlikely that a game provider would block a player just because they won. Providers like Pragmatic Play don’t have a direct relationship with players; they distribute their games to casinos, and it wouldn’t make sense for them to target individuals.

I have a few thoughts:

Geo-blocking: If the provider detects that you are in a restricted country (based on your IP), access to their games can be blocked across all casinos. This is the most common reason for experiencing access issues across all casinos.

Regulatory restrictions: Like other providers, Pragmatic must comply with licensing rules. Occasionally a whole jurisdiction is suddenly restricted, and players in that region lose access overnight.

Technical/device-related issues: Sometimes a device fingerprint or local setting causes problems, but since you’ve already tested different devices, browsers, and networks, this possibility looks less likely.

Timing coincidence: It may feel suspicious because it happened right after your withdrawal, but it’s more likely that a geo-block or compliance update was rolled out at the same time.

I guess it is also worth mentioning that providers don’t care who wins or loses. They earn from overall turnover, not from individual players’ results. At least as far as I can tell.

I understand what you're saying. But in Spain, there are no restrictions with Pragmatic. I've been playing it for many years and haven't had any problems. The intriguing thing is that to this day (and it's been a week since this happened) I still can't access any Pragmatic slot. I don't know exactly how they work, but I've always understood that providers pay a portion of players' prizes. It's not really that strange. That's why I'm trying to use the thread to find out how someone might explain the reasons. Thanks for the help and interest. I'll leave a video if you want.

is an example

I'm sorry, but the video says it's private. 🙁

Hello, I had a closer look at this, and here’s what seems most likely:

It doesn’t look like this is about your win, as I said, providers like Pragmatic don’t care about individual results; they earn from the overall turnover. The timing is just unfortunate.

What seems far more likely is a geo-restriction or compliance change. Spain actually appears on the list of restricted countries for Pragmatic Play, which would explain why you suddenly can’t access their games anywhere, regardless of the casino, device, or network.

The best next step would be to ask your casino’s support to confirm whether Pragmatic games are restricted in Spain at the moment. If you want to be 100% sure, you can also reach out directly to Pragmatic Play’s own support.

So bottom line: it doesn’t look like you’ve been "personally blocked" rather, it’s most probably a regional restriction that was rolled out and unfortunately affected you.

Well, I was going to write earlier to give my perspective on what you were saying, but suddenly, TACHIN! They're working again... Curious, isn't it? I have to say I had a feeling something like this might happen after posting on your forum, and it did. Including the fact that I put in 50 euros and didn't even have time to breathe (they must have said, "You don't want to play, so play!"). Anyway, thank you very much for everything. By the way, I set the video to private, but I thought that by posting it here, it might be visible to the forum members.

Greetings and thank you. If you want to delete the thread, please do so, or leave it in case someone else experiences this poltergeist as well.

PS you can see the video now

Haha, that’s a classic. Nothing works, you try everything, and then suddenly tachín! it’s back as if nothing ever happened. 😊

It might have just been a temporary update or hiccup, like when an app or website goes down for a few days. Only with slots it feel way more dramatic, almost like a little poltergeist. 😀

Thanks for sharing the update, and glad the video works now too. I’ll definitely keep the thread, because it could help someone else who runs into the same strange situation.

Wish you the best luck possible and see you around!

Ha!! Groundhog Day!!! 700 two days ago and ¡Violé! Impossible to get in again. It's starting to become a classic.

again pragmatic

Hello good morning, I'm new to the forum and I don't know what I can do. I'm tired of changing my phone and I've tried on my computer and nothing. It doesn't let me play Pragmatic games. I get a square and it's like the

games were no longer available and I was looking for a solution for my mobile phone, which according to the casino was the cache and history and I deleted everything, well I found this thread and I'm freaking out with what I've read because in addition to changing mobile phones and trying different computers and entering another casino, the same thing happens to me, the Pragmatic games don't work for me, what can I do?

Hello, as you can see, the other player from the same country has very well demonstrated the issues. Sadly, it is quite clear that it's caused on the game provider's side, which means only they can explain this.

I'm sorry, there's not much to dig up from my side.

Most games providers can blocked your access to their games this is frequently challenged

Just email to your casino and tell them what happen.

I did that by sending a message and all they could tell me was that it was my phone and that they would delete the cache or delete the history. It turned out that when I wrote here, in less than 4 hours I was able to verify that I could play again, and it became clear to me that there is manipulation in the slots and providers from what they have shown me. In addition, I was able to play in any casino when there was not just one but several, so they have defected the Pragmatic slots for me. In short, I will not spend a single euro again.

I'll do it next time. Because pinching them and winning something is already a challenge because, and you understand the metaphor, they take off your muzzle like a dog and put it on you... so give them a little treat when they take it off!