Hello, shame you picked up such a bad casino to play in - see for yourself.
Have you passed KYC yet, please? Has the withdrawal been approved? In such a casino even 3 weeks of waiting is pretty normal - if they pay.
Well, I'm not sure about your answer - what is happening now? Has the KYC been done completely, please?
Hello,
I'd say happy Sunday too, but according to your problem... Ok, KYC is important. Good, it's done. What is currently pending if withdrawals are all gone, please? Does it mean you can't see any previous withdrawal in your balance now?
I see now - thank you. Any email regarding this matter from the casino's rep., maybe?
If they do not communicate with you, you can try submitting the complaint. But as I wrote earlier, this casino has a terrible reputation so we can't promise you you will get paid.
Absolutely nothing even I have canceled all the transactions and they have not responded to anything for months now I have abandoned I can not do anything😔
cmq never play on this site and above all report as much as you can have to go to jail lowly and mean people. They take you xi bottoms they have a scheme by now I understand very well what they do by attracting with no deposit bonuses and then the scam is triggered. Be careful!!!!
I'm sorry to hear that.
Have you tried to contact the authority as Adam suggested to you via the complaint?
"In the meantime, I recommend you to contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Let me know how they replied (adam.m@casino.guru). I wish I could be of more help."
Hello there, would you notice this complaint update, please?
"If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding."
So, when exactly was your account verified first? Is this your first withdrawal?
Honestly, you picked up a terrible casino to play in 🙁
Did you notice? https://casino.guru/Bet2U-Casino-review

You should avoid such sites in the future.
THANK YOU FRIEND FOR YOUR RESPONSE
I AC ALREADY VERIFY. FIRST I MADE VERY SMALL WITHDRAWAL AFTER DEPOSIT THEY APPROVED. AFTER I DEPOSIT AND PLAY AND WIN. THEN I WITHDRAWAL THEY NOT PROCESSING IT. IT IS STILL PENDING. I EMAIL THEM BUT THEY NOT RESPONDING TO IT.
Hey there.
I'm glad I know that. Thank you 🙂 Would you provide me with additional answers, please?
When you submitted the first unpaid withdrawal request? I'm trying to figure out what delay we're talking about.
Let me know, please.
Well, if your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days after requesting the withdrawal, we will intervene and do our best to help you. You still haven't received your winnings by 14 days after requesting the withdrawal, we will intervene and do our best to help you.
This means you should update your complaint and let Kristina know that you were verified and for how long you have been waiting.
Click this link to do so, please.
If I may add just one piece of personal advice, do not ever play in such a low-rated casino again. 🙁
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