Total lack of transparency here.
I have a major issue with a billing error managed by Xpate LTD and Nuvei.
They've frozen the transaction and won't withdraw the money back to my card.
To make things worse, I cannot find a contact email address to submit my receipts and proof.
My family is devastated because my partner found a loophole to feed his gambling addiction.
He has a hard gambling block on his accounts, but payments routed through Nuvei and Xpate LTD were never blocked by the bank.
They are actively bypassing these safety features by altering merchant codes.
My balance has been frozen for weeks and they simply aren't paying out the amounts.
The entire payment processing was handled through XPate LTD and Nuvei.
I wanted to file an official complaint, but it is impossible to find a valid email address for contact on their websites.
Pure harassment.
How can one contact Nuvei and Xpate LTD directly?
An online shop swallowed my money and is not refunding it.
The transaction was processed via these two networks.
However, I cannot find a direct email address anywhere to contact them and have the case reviewed.
Guys, has anyone dealt with Casper Bets? I won a decent amount, but the status has been "in progress" for a week now. There's no info on the website, and support is completely silent. I started digging and found out that payments go through Xpate LTD and Nuvei, but I absolutely cannot find a contact email address for these processors to file a chargeback or at least find out where the money is stuck. Please share their contacts if anyone has them!
Registered in the FITNINJA app and paid for a subscription. Then decided to cancel and get a refund, but they won't withdraw the money, saying "no can do." Nuvei show up in the transaction. Tried to find at least some contact email address for the management or finance department—dead silence. Looks like a hidden scam.
Faced an issue where the FITNINJA service charges money without warning. Wanted to do a refund, but they won't withdraw the funds. Their acquiring works via the well-known Nuvei company. Tried to find a feedback form or at least a contact email address on their sites, but everything is hidden so deep you can't find a thing.
Faced an issue on the chswapper or mvpn2 platform. Not only was the service poorly provided, but they also blocked the remaining funds on my balance and won't withdraw them. The payment receipt shows Xpate LTD and Nuvei. I want to contact their compliance department, but I cannot find a contact email address on their websites. Does anyone know their direct contacts?
Anyone knows how to get money back from Passpoint SP? The project shut down, balances are frozen, they don't withdraw funds to anyone at all. My payment was processed by Nuvei and Xpate LTD. Now looking where to send an official complaint, but I cannot find a contact email address on their corporate sites. If anyone has manager contacts, please drop them.
Hi everyone. Noticed some strange charges on my statement in favor of ABC company. I never bought anything there. The charges were processed through Xpate LTD and Nuvei systems. Tried to figure out what the money was taken for, but I cannot find a contact email address for their support on the portal. I'd win in court if I knew where to send the pre-trial claim. They refuse to return the funds.
Due to my severe addiction, I have a strict gambling ban in place at my bank. Despite this, I was able to deposit money online yesterday.
The extract lists Xpate LTD and Nuvei. These payment providers deliberately circumvent the blocks by manipulating the MCC codes. They profit from people's addiction!
I am not a bot or a non-human entity. I shared a real experience that happened to me personally.
My concern is genuine and relates to what I believe are illegal gambling operations and misleading payment practices. I experienced issues with deposits and the way transactions were processed, which is why I decided to post about it.
I am simply looking for information and trying to understand who is behind these casinos and payment processors. If others have had similar experiences, I would appreciate hearing from them.
Thank you.
Hey, thank you for reaching out. I collected similar activity across many accounts, with recent examples in this thread, and all these accounts share the same specifics. We have seen this kind of coordinated action in the past. Can you perhaps help me understand how this occurred? We truly aim to keep the forum as transparent as possible, but if you browse the recent activity, it does not look standard at best.
Perhaps it's just us, but your posts share the same wording and other details too. Can you see it?
Avoid any platform that uses Xpate LTD and Nuvei for their financial backend.
When things go wrong, they simply don't withdraw your funds and stonewall you.
I've spent days looking for a proper contact email address to file a formal complaint, but their contact pages are just a maze of dead ends.
Got scammed by Radom Pay. Deposited some cash thinking I'd make a bit of money, ended up with my account banned and they won't withdraw the funds without any explanation. All transactions went through the European processing Xpate LTD. Searched the whole internet but cannot find a contact email address for their lawyers to initiate a chargeback.
I want to file a complaint against these financial institutions. I officially have a gambling block enabled on my card because I have an addiction and can't control myself. Despite this, sites like Lootexor accept my payments with no problem. They use Nuvei and Xpate LTD gateways that mask the transactions. The bank's security system is simply helpless against their schemes.
Hello, can I ask for help, please? I saw your recent activity in the other thread. 🙏
I would honestly appreciate help from anyone even remotely involved with accounts not collected here to understand the matter. Some accounts are new, while others are older and behaved like regular players until suspicious posts unexpectedly appeared. There is no direct timeline, just the same way those accounts behave at some point.
I hold no intentions of restricting regular players, but this is highly unusual for standard users. So, what's up, please?
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