Opinions on casino tactics.

I'm starting this thread to get the general opinion of people who play regularly or occasionally at online casinos. Regarding advertising, I think it's excessive, and bonuses are simply bait to keep people playing and keep them engaged. What do you think when you don't like a casino or you see that it's unreliable, and you request account closure, only to have it ignored? Because that's happened to me a lot lately. On top of that, they send you annoying ads to keep you making payments to their casinos.

Thank you for your comments.

If I may add something here: It depends on what grounds you would like to close your account, actually.

If you are just unhappy there because perhaps the luck was not on your side, or you don't like the games, it is completely understandable that the casino wouldn't like to close your account. They want to keep as many players as possible, right?

But if the reason is a gambling issue, every casino should close the casino as soon as possible.

What is your case, if you don't mind?

Exactly because of gambling problems, I've had about five issues, even with very high-security casinos, and they took full advantage of me. Two of them agreed to a refund, but some didn't, and nothing could ever be done. Right now, I have a complaint pending for the same problem. In this case, it's even worse because I requested self-exclusion due to gambling problems, and they agreed to close it. Then, the next day, they sent me advertising via SMS. I went to check if it was closed or not, and it was still open. The temptation got the better of me, and I lost a considerable amount of money. That should be a criminal offense, but I don't think I'll get a refund.

I'm really sorry for your situation. Our complaint team will do everything possible to get the best result, for sure.

In the meantime, though, I believe that it would be for your best to seek help regarding your gambling issues. Please find more information about how to approach it here.

I hope that you will find your way to deal with all this and stay away from things that don't make you happy. 🙏

Thank you so much, I'm working on it and reading a lot of information that's giving me details about what might be happening so I can start addressing my problems.

I'm glad you do.