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Hello, according to what I have seen, you still have an open complaint, so it would be a good idea to go through the whole process first before you close the account. Then you can close your account, but until there is a chance that we can help you, I wouldn't do it.
What do you think?
Hello, I want to help, but you should first contact Veronika to resolve your complaint. Once you close your account, no one can assist you, so it's advisable to discuss the casino events with the complaint handler.
Did you perhaps get paid already?
You won't be able to help me, so I've deleted the complaint, and now please delete my account. Thanks for nothing.
Ihr werdet mir nicht helfen können, daher habe ich die Beschwerde gelöscht und ihr löscht jetzt bitte hier mein Konto. Danke für nichts.
Hello,
I saw your open complaint and the recent messages you posted. I'm not sure what exactly led you to believe that our team is somehow backing the casino, but I can assure you this is simply not true.
It’s frustrating to see that instead of continuing the discussion and giving us a chance to respond to your latest message, you've decided we’re twisting facts. We're not. Dominika, like anyone here, can only react to what’s been shared so far and try to handle the complaint fairly.
If you still want your account deleted, I’ll respect that. But I do think it would be a pity to throw away the chance to sort things out just because of a false assumption.
Let me know what you prefer.
Well, since the complaint has not even started, we agreed your account can be closed, though I'm convinced this is all just a misunderstanding.
Take care.
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