Hello, I need to vent about what Casino Guru is doing. My review has been withheld for five days, even though there's all the evidence that it's a fraudulent casino! Casino Guru isn't doing anything! You might as well delete your site!
Hi,
I understand that you're frustrated, and it's completely fair to want your experience to be visible as soon as possible, especially if you believe the casino is acting unfairly.
That said, I’d like to clarify a couple of important points. All user reviews go through a standard approval process, which can take up to 48 hours. If there is also an active complaint submitted for the same casino, the complaint is prioritized first, and the related review is handled afterward. This is to ensure that the information presented is accurate and reflects the outcome of the investigation.
You should have received an automatic email explaining this process when submitting your review and complaint.
A delay beyond the usual timeframe can sometimes happen depending on the complexity or volume of cases, but it does not mean that nothing is being done. Your case is not being ignored.
Your feedback will be processed accordingly.
Okay, 48 hours, but here I'm talking about 7 days where ekn scamer casino is protected!
I suggest you stay a bit calmer. Such vents won't help much because they are too general and do not provide anything specific for me to respond to. I understand your feelings; the complaint works with facts.
Patience is the key.
What kind of patience do you have?? You actively promote these scam casinos! You advertise the bonuses from this casino group! And then, when someone expresses a negative opinion, you withhold reviews before publication! That's what it's all about!!
Well, I suggest you read my previous posts; I won't respond to another vent, because it doesn't help. If you want to talk constructively, please come back with a different approach.
To be honest, user reviews should not be about opinions but reflect a fair description of the events experienced.
Please consider it.
I already explained to you the rest.
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