Casino. Guru complainservice (page 2)

I tried to withdraw money to my card about 4 times, because I deposited with a card. The money was always returned to my player account after 4-5 days.

Then we received an email that I had to make a withdrawal using cryptocurrency, that there was a technical problem with the withdrawal to the card. So I deposited money via crypto, made a bet according to the rules and again nothing, so after communicating with support I made another deposit using crypto, made a bet again according to the requirements. So I lost the bet. Last time they told me that there was a technical problem with the withdrawal to the card, unfortunately it is not possible to make a withdrawal via crypto either. I have 12500 there, I would like at least the deposited funds back, this is probably a scam again.

I don't think the casino should charge you multiple times to withdraw your money. If they are at fault, they should try to resolve the issue. Why did you deposit so much money there?

However, filing a complaint is definitely a good step. Let's see what our team can do to resolve the issue. 

I filed a complaint but it was rejected. I filed a complaint before and misspelled the casino name, I don't know what to do now.

Okay, please write me the correct name of the casino you want to file a complaint against once again and opena complaint.

It would also be good to reply when you file it so that it doesn't end up like the previous two.

I'll discuss it with our team to publish it.

Okay, thanks. This time I have hidden communication with support and email.

Great, your complaint should be accepted now.

So I guess everything will be resolved.

I'm keeping my fingers crossed. 🙂

Thanks. I'd like to do something about it, but I'm afraid the casino just doesn't pay out.

We'll see how it goes. Let's not get ahead of ourselves and try to think positively. 🙂