Yes, I use VPN because access from Russia to you is limited((
Automatic translation:
Romi
Juliya
Community & Complaints Administrator
Juliya
1 year ago
Okay, then, this would explain the situation. Thank you.
We'll look into it and will get back to you soon.
Automatic translation:
Juliya
Romi
Silver
Romi
1 year ago
Thank you 🙏
Automatic translation:
Romi
Juliya
Community & Complaints Administrator
Juliya
1 year ago
My pleasure.🙂
Automatic translation:
Romi
Community & Complaints Administrator
Juliya
1 year ago
Good day! You have rejected my review, on the Comet casino. Please write the reason. I have already written to you that I have been an online casino player for a long time and play in many places.
Доброго дня! Вы отклонили мой отзыв, на казино Комета. Пожалуйста напишите причину. Я уже вам писала что уже давно являюсь игроком онлайн казино и много где играю.
Automatic translation:
1 year ago
Hello there. Our team discussed this whole situation, and in order for your user review to be approved, we will need some screenshots from your casino account as proof that you are a real player there.
You should receive an email regarding this as well shortly.
Thank you for your cooperation.
Automatic translation:
Romi
Community & Complaints Administrator
metal45
2 years ago
I have the same problem. Romy rejected two of my three reviews. I am new to the forum and wrote based on my experience playing in these projects. Why such strict censorship? I'm afraid that I will no longer have the desire to write reviews on the forum
У меня та же проблема. Роми отклонила два из трёх моих отзывов. Я новичок на форуме и писал на основании своего опыта игры в данных проектах. К чему такая жёсткая цензура? Боюсь что больше желания писать отзывы на форуме у меня не возникнет
Automatic translation:
1 year ago
Hello there. Our team discussed this whole situation, and in order for your user review to be approved, we will need some screenshots from your casino account as proof that you are a real player there.
You should receive an email regarding this as well shortly.
Thank you for your cooperation.
Automatic translation:
Juliya
Romi
Silver
Romi
1 year ago
Hi! I still haven't received the email.
Automatic translation:
Romi
Juliya
Community & Complaints Administrator
Juliya
1 year ago
The email was sent to you on Wednesday. Let me resend it just in case.
Please provide those screenshots to community@casino.guru at any time, though.
Automatic translation:
Juliya
Romi
Silver
Romi
1 year ago
Good day. Why hasn't my review been approved yet? I've sent you confirmation screenshots a long time ago.
Reason:
In addition to being against our policies, such attempts to have a conversation by a casino representative posing as a player are unacceptable and extremely unfair. I am permanently banning the account and removing the posts:
https://casino.guru/terms-and-conditions
1 year ago
Sometimes it really gets into this kind of rejection of the user reviews, and because we aim to keep these as honest and unbiased as possible, the players are asked to provide some proof that they really play at the particular casino.
We surely wouldn't like to be a rule, but if needed, we appreciate all the cooperation from the players side.
Automatic translation:
Romi
Community & Complaints Administrator
Juliya
1 year ago
Good day. Why hasn't my review been approved yet? I've sent you confirmation screenshots a long time ago.
Доброго дня. Почему до сих пор не одобрили мой отзыв? Скриншоты подтверждения уже давно вам отправила.
Automatic translation:
1 year ago
Hello there. I am sorry to inform you that we have not received any email from you regarding the Kometa Casino as of yet.
Could you try to send it again, please, to community@casino.guru?
Automatic translation:
Juliya
Romi
Silver
Romi
1 year ago
Yes, of course. I'll send it again.
Automatic translation:
Romi
Juliya
Community & Complaints Administrator
Juliya
1 year ago
Thank you for your cooperation.
We have received your email, and your reviews can now be approved. 😉👍
Automatic translation:
Juliya
Romi
Silver
Romi
1 year ago
Thank you for your promptness 🤗🌹
Automatic translation:
Romi
Juliya
Community & Complaints Administrator
Juliya
1 year ago
Pleasure.😉
Automatic translation:
madus
Bronze
1 year ago
and now is there anyone from gama? everything seems to have worked out with her, and deposits are going through and withdrawals are good
Automatic translation:
Jaroslav
madus
Forum and Reviews Administrator
madus
1 year ago
What specifically are you talking about? Who from Gamma should be here? Are you writing a good review for the casino?
Automatic translation:
Biskoto
her20145
Platinum
her20145
1 year ago
This employee keeps deleting my reviews because he is obviously an employee of the casinos and you are paid by them. I wonder how someone can become an expert in casino matters, since the casinos themselves depend on luck. They are fooling the world but everything is karma, they will find it in their lives.
Automatic translation:
Biskoto
Platinum
1 year ago
We do reviews for casinos that are rated above 9.8 and they are cut from us. This vindicates us as players but also confirms the fact that you are employees of the casinos.
Automatic translation:
Romi
Biskoto
Community & Complaints Administrator
Biskoto
1 year ago
I believe you are referring to your iWild user review.
Is that so, please?
I can see that our internal system has detected that a user from the same IP address already posted a user review for this casino, and that is why your review was rejected.
May I ask if there is any possibility you share an internet connection with someone?
If so, and you haven't already submitted a review for this casino, please just send us a screenshot from your account at this casino to community@casino.guru, so we are able to approve your user review.