
Hi, I also haven’t found any other player experiences. However, I did look into the casino and its complaints, and I found four in total. Two of them were rejected by our team, one was unresolved, which tells us that the casino did not communicate with us, and there is currently one active complaint where the casino is expected to respond. I haven’t seen their response yet, so we’ll have to see how the situation develops and whether the casino will continue to communicate with us.
I’m assuming you’re asking because you’re thinking about trying the casino yourself. If I’m not mistaken, I’ve seen quite a lot of content about this casino on Instagram, including reels featuring SpongeBob and various other well-known personalities. I’m not sure if that’s the casino you have in mind, but if it is, I can understand why it caught your attention.
I would definitely try to find information elsewhere as well and compare multiple sources and different pieces of information, if possible. If you’re going there just to try it out and you don’t really know what to expect, it’s better to do some research first so you don’t run into any problems later on.


I don't know where to submit I tried asking for help I am filing a formal dispute against Duel.com regarding an unauthorized balance removal of $349 USD. I have complete chat logs proving systemic security negligence and non-cooperation by the operator.
As a brand-new user registered from
I can see that you also created a separate post outside this thread, where Radka has already replied to you. I do not want to start another parallel conversation about the same situation, as that would mean two of us discussing the same issue with you and you having to explain everything several times.
I also saw that you have already submitted a complaint, so our team will review the case, investigate what happened, and try to help you.
For now, I will leave the forum conversation with Radka. I hope your situation can be resolved successfully.

So I used duel.com have deposited quite a bit on there and today got a decent win and someone has managed to get onto my account and tipped themselves $517 live chat said there is absolutely nothing they can do so that 517 just down the drain, lost faith in the casino.
I have logged a complaint so see what way this turns out.
I am very sorry that something like this happened to you. May I ask where you tried to submit a complaint?
Cases involving suspected cybercrime or similar activity are very difficult for our team to handle, as we do not have the means to investigate such matters or assist players with them directly. Nevertheless, I completely understand how distressing this situation must be for you and I'm sad we are not able to assist.
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