Xon bet casino

I've been working on my verification since May now without results, and I'm not getting my money either, it hurts like, how should I proceed??

Hello, you mentioned that you’ve been trying to complete the verification process since May. I’m not sure what could possibly take that long, so there must have been some issues along the way.

Could you tell me a bit more about what’s been happening? For example, have any of your documents been rejected, or does the casino keep asking you for new documents or additional information? What exactly is the issue at the moment?

I would definitely do what you did and open a complaint. So I think you made the right decision, and we’ll see if our team can help you.

They keep rejecting my documents. Even though I send them what they request,

Okay. What reason are they giving you for rejecting your documents? And what exactly are they asking you to provide instead? Have they told you what you need to change or what is wrong with the documents you submitted?

I just get these answers all the time. Then nothing more.

Thanks for the screenshots. Could you please summarize what they show in a short summary? It would help to have a quick overview of the situation and the important details from them.🙂

They just reject my files I send and say yes I will send them again, and again and again, this makes me think I will never get my money...

Okay, but they’re not giving you any reason at all for rejecting the documents? Not even a general explanation? Do they simply tell you to submit them again without saying what’s wrong?

If that’s the case, then I’d probably just wait for our team to take over, especially if you’re not sure what else you can do at this point.

No, I won't get anything more from them except their goods. Yes, I'll wait and see what kind of help I can get from you. Because now I don't know what else I can do.

And this is what I just got. As usual, they don't approve what I send, they reject every single thing.

It’s still quite vague based on what I can see, but the casino says that you can find more information in the Verification section of your account. Maybe it explains there what the documents need to contain and what specific requirements they have.

Perhaps the issue is that one of your documents is missing some required information. Sometimes the problem can also be the format, or the documents may not be clear or visible enough.

Have you checked all of these requirements and made sure that everything is fulfilled? For example, with bank statements or utility bills, some casinos also want to verify your residential address and other similar details. So I’d make sure there isn’t anything missing from the documents or anything that doesn’t meet their requirements.

Yes, I have sent pictures and files in PDF, extracts from the Swedish Tax Agency where my address is also electricity bills where my address name and everything is for 3 months back as they wanted. But they are just rejected: how should I proceed??

If everything is as the casino requested in the Verification section, and you’ve followed all the instructions they gave you, then I think the only thing you can do now is wait for our team.

If they keep rejecting your documents without explaining why, even though you’ve fulfilled all the requirements, then there isn’t really much other advice I can give you. Ideally, the casino should tell you exactly what the problem is, whether there is an issue with one specific document, multiple documents, or something else entirely. Without that information, we simply don’t know what is actually going on.

So, our complaints team will continue working on your case, and unless the casino provides you with some additional information, I would just wait for our team to see what they can find out.