Won big but the game do not finish the round and show error

At starlight princess super scatter. It went up from 105 euro to 3400 euro something, my balance, then the game collapsed and now I can’t finish the round and I did not get any win?

here you se were it stopped

Could someone please give advice?

Hello, I would suggest contacting the casino. I guess the round ID must be somewhere in the history; in my opinion, starting with the support is advisable.

What do you think?

ask casino support firstly, that's obvious

I had something similar happen to me, but the amount was very small, so I didn't get to the bottom of it. I hope you get it sorted out quickly

Yes I been, soon 2 weeks and lay message were this:

##- Please type your reply above this line -##

Heitor (Kwikky) 

6 Aug 2026, 20:52 CEST 

Hi Oskar,

Thank you for your response.

Our team is currently working on the issue, and we will inform you as soon as we have an update.

We appreciate your patience.

Best regards,

Kwikky Support

I been in a lot contact with them. They say they see it’s an unfinished round but they still say the technical team working on it..

Yes, it looks like we will have to wait for their response.

I’ll definitely be interested to see what they come back with as well.