Dear Sirs,
I am writing to you for the last time regarding the blocking of my withdrawals, for an amount exceeding €2,000, after having fully complied with all the verification requirements requested by your platform.
I have repeatedly provided all available documentation, including proof of the deposit made on 05/04/2026 at 20:18 for the amount of €300, which clearly shows the date, time and amount of the transaction, coinciding with the deposit made and accepted on your platform, allowing me to operate with said balance.
Despite this, they continue to generically claim that the document "does not correspond" and, in their latest communication, they even state that the money "has not entered their account," which is incompatible with the objective fact that said balance was credited, used and is part of the gaming activity carried out in my account.
This contradiction, coupled with the repeated requests for documentation already provided without specifying concrete discrepancies, demonstrates a lack of technical justification and an arbitrary handling of my case.
I have also observed numerous similar situations reported by other users, in which, after allowing deposits and gaming activity, withdrawals are blocked by vague or inconsistent documentation requirements. This pattern is particularly concerning.
I reiterate that:
- I do not have any additional documentation other than that already provided.
- The supporting documents provided are the only official documents generated by the payment system used.
- The lack of specificity in their answers prevents any correction on my part.
Therefore, I formally request that you
1. Execute the full payment of outstanding withdrawals without further delay.
Should I not receive a satisfactory resolution immediately, I will continue with the actions already initiated and expand them through the appropriate channels, keeping a record of all communications and actions taken by your entity.
This document serves as a final request.
Sincerely,