Withdrawals canceled spin million casino

Hi guys .. For 2 weeks they have continued to cancel my withdrawals with various excuses on personal documents .. But now that I have uploaded and sent to their email all the selfie video with telephone account in hand, the chat operator Carla writes me that I go to the notary to authenticate my personal documents and the deposit method used ie the postepay evolution .. They are not serious .. I await the complaint .. To understand how to have my regular winnings.

To the notary?

As if you were to collect an inheritance!

I never heard that!

But in fact it all seems a farce to me. I provided identity card, driving license, telephone bill, postepay, postepay and bank statement .. But they don't want to pay

You can file a complaint.

The CG Team is very good at mediating between the casino and the player.

From what you count, it seems that they only make excuses to avoid payment.

Already done thanks .. But the news from the notary arrived a few minutes ago, and then I'd like to be able to talk to someone on the phone ..

Sorry to hear you’ve come across a bad casino. Was the conversation with the casino faster and smoother in the past? Or is this the first time you have contacted them? The best online casinos with good customer service usually respond within minutes of using the chat feature. Usually, you can write in the chat before registering, so I recommend everyone who reads this to test customer service with any (even invented) question or problem, and then know what is promised later. In this way I have done several times before I even registered a casino or any of my details. Always remember that if a casino is licensed in Europe, you can complain to the Consumer Board in your country.

Thanks but they are licensed in curacao, now after sending authenticated documents and authenticated deposit card I made another withdrawal but canceled due to technical error, then in the chat they told me to try again, I did it and I'm waiting again. What can I do more

Sorry to hear about a bad case. In my experience, I have never had access to a notary public. I will only contact their support.

For me, the withdrawal process took over 2 weeks for € 2,500. The casino announces on its website "withdrawal 24-48h". Can I see if I can get my money?

Account is kyc approved, bonus redemption ok.

Then I would suggest pushing more. If you fulfill every condition, be persistent. Furthermore, you can always submit a complaint against the casino. What do you think?

Casino customer service announced a 7-21 day withdrawal period. Time is running out this week. I wait another 3 days and after that I have to find out where to complain and what can be done? I think 21 days is too long and does not inspire confidence in the casino.

Great .... this is a good forum. Gets a nifty conversation 👍👍👍

Hello, if you decide to submit a complaint, you can do so here: https://casino.guru/complaints . Such a waiting period is undobtably unprofessionally long. On the other hand, it's the very same experience as the others announced, I'm afraid.

Do you have any information about cases where the casino only fails to pay the withdrawal. That's what I'm "afraid" of myself now, it's about raising € 3,000.

I see,.. here you can check resolved cases, there are some where player was paid after all. You can also check "unresolved" as well.