Withdrawal problem

Hello I would like to ask something the day before yesterday I played in a bookmaker and took out an amount I made a withdrawal and it was canceled yesterday they closed my account and today they opened it and the balance I won is still there I should mention that the money I won was won on aviator as the game wouldn't take away my hashura and I only won when I caught the multiplier. Therefore, I want someone I know to tell me if I will be able to get the money I won because I did not see in the terms that it says that if any fruit spoils, the customer's profits are cancelled. Thanks for your time

First, tell me which casino you played at?

At joker8

Hello. Are you sure that even after reopening your account, you didn't receive any warning or information regarding your playing style? Were you playing with a bonus, perhaps? 🤔 You should try to ask the support to get it cleared, I would say, because otherwise we won't be able to know if you will be able to withdraw your winnings. Could you try to contact them and let us know, please, if you have any more details about your situation? 🙏

Thank you for your help 👌.

no it wasn't a bonus today I saw they took it all back because I just won a big amount and they didn't even return my initial deposit worst casino no one play if you win money and you're happy you won't get anything because they only take they know

You know, I see a problem here. You said you made a mistake, maybe this mistake was like a violation of the rules of the casino, and hence your winnings were voided.

I think you should get in touch with chat or support workers and ask a few questions concerning the steps the casino took towards you. Their point of view is important, once we are familiar with all the details, we may assume whether the approach was fair.

So, can you consult your situation with the casino, please?

No, I didn't say I did something wrong. I have already emailed for 4 days and no response and when I talk to live support they keep telling me your issue is under review and if I persist and tell them I am already waiting so many days they kick me out of my tangible account ( they have done this almost 10 times so far) suspicious right ? Also how do they say my account is being audited and they come in and take all my winnings upfront? Do you think I have a chance to get this money or not like more experienced people. Thanks again for your time

Hello, have you received any explanation from the casino or support or have you still not gotten anywhere ? In this case, if there are any checks on your account, you will have to be patient. 

As far as your winnings are concerned, you have also not received any answer as to why they were voided ? I think it would be useful to get an answer from the casino on these things so that we have a better overview of the situation. 

They sent me an email and they told me that the provider had some bug and they do everything they can to solve this problem with priority but they don’t mention that I will get back my balance and I am waiting to see now. The live support yesterday told me that I will receive one final email about this situation so I want to believe that they will give my balance back.

Was there a payout now? I wanted to know the latest status.

Thanks 🙂

Hello, if you want to reply to a specific player, it would be nice to use the "reply" button, because the recipient will get a notification that you wrote to his post. 

Anyway, why do you ask, do you have a withdrawal or would you like to play here ? 🙂

Ah ok . I'm just new here. Thanks for the help with the reply button. Yes, I am interested in the payout at Joker8. Because I won a little there 🙂 . After 7 days my withdrawal was processed and canceled. Customer service told me to request a different withdrawal method. I applied for this yesterday. Now I'm excited to see what happens.

You're welcome, I was glad to help. 

As for your withdrawal, I see that the casino told you to use an alternative, what method did you use before and what method did they use to tell you to withdraw now ? 

If there will be further problems, you can let me know and we will see what we can do to try to help. 🙂

I deposited with Visa. Apparently you can't get paid out there again. The support just told me that I should use another withdrawal method. I wasn't told which one exactly. Definitely have the chat history.

I will come back to it if there are any difficulties thanks. 🙂

I reckon you should ask the support which payment method are you able to use, just to prevent any future issues. We will wait for any news regarding this, please keep us informed.

1Joker paid out, with bank transfer. Apart from the long processing time, I can't complain about anything at the moment. The promised 3 working days are not kept. Are about 7-10 working days. There are enough games available. Except that the site is overloaded from time to time. But it works again after 30 minutes.

That is really good news about the payout, I am really glad. Yeah, sometimes there can be a delay, and probably it can not be predicted, I reckon. The main thing is, that you are quite satisfied with this casino, right? If you'd like to write a review about your experience, just do so easily by following this link 👈😉.

Hi, I have exactly the same problem. Nothing has happened for a week. Emails are not answered and the chat always says the same thing but nothing happens. It's been 3 working days now because there were holidays in between. Do I have a chance of getting it?

Definitely. Unfortunately, you have to wait 7-10 working days, in other words it can take 2 weeks. But keep the money waiting for withdrawal and don't gamble it away. That's what they want to achieve.