Withdrawal of €13,000 and verification of documents

Hi everyone, it's been 7 days since I sent my bank statement made over the last 6 months and my identity documents after they told me it would take 3 days. Also the payment by card was rejected and they told me via email that they would send me the money by bank transfer once the verification was done.

the point is that 6 days have passed since I sent him everything.

I'm anxious, let me know.

they said it would take 24 to 48 hours.

they still don't respond via email, the 888 chat sucks.

all this for a withdrawal of 13k

Please someone help me, what can I do?

We would surely like to help you in this situation, so could you please tell us at which casino do you experience it?

Has your account already been verified, or do you still wait for it to go through?

We actually give casinos 14 full days to proceed with the payment, especially if the verification process needs to be done before we can intervene, so please provide more information, and hopefully we'll find the solution to this issue soon.