WITHDRAWAL DENIED IN TOTAL PERU BET

I've been using Total Bet for a while now, depositing and withdrawing normally. Deposits and withdrawals are fast at all casinos, but this time they've rejected my deposit. I haven't been able to withdraw my money since August 20th. First, they told me to verify my account. I sent my documents, and after 2 days, it was verified, but I don't have the withdrawal option. They responded indicating that I should attach...

1st: ID

2nd: card I use to withdraw

3rd: deposit that was made.

They do not accept capture only photos or PDFs

I told them in a reply message that my card is virtual and that the only way is to send it from another phone that the account is mine and the deposit was not made from that account but through PAGOEFECTIVO, which they allow.

The only way to send them is a PDF of my account statement showing my name and the deposit to Pagoectivo, but they indicate it's invalid. I hope for your support, please, as no one has given me a solution as of today, August 24, 2025.

Well, if you haven't verified your card yet, then you're not fully verified, which is probably why you can't withdraw money. 

However, there is often a problem with virtual cards, and I understand that the player has no way of providing this card. In such cases, I often recommend filing a complaint, which you have already done, and we will try to help. 

Is that basically the only thing you need to provide to the casino? A document regarding the virtual card, or do they also want something else?

Yes, I have already verified my account, but I do not have the withdrawal option. They tell me to attach the payments from the card and from my account. I am doing it, but now they observed the payment, they indicate that it has to be the one that arrived in the email and well, I did not receive anything. Everything is in my online banking. I am attaching screenshots. I do not know what else to do. I am contacting my bank to send me the details of that transaction, but where I sent everything they ask for comes out.

This is what they ask me now

I sent this to them and they rejected it.

If this is the document from the bank that they gave you and you can't get anything else from them, then I really don't know what else the casino wants. What's in the second screenshot is from the bank, right? 

Probably the best thing to do is to wait for our team, because if you can't move forward, then I really don't know what exactly would be a good document for them. 

The bank will probably give you what they can, and if they don't have anything else, then it's going to be difficult.

I believe that it can be resolved somehow.

However, if the casino doesn't consider it a deposit receipt, then I would try to tell the bank again what you specifically need, as the casino wrote to you, and ask them again for some kind of document.

Hello, colleague, how did your case end?

Good question.

If I'm guessing correctly, player stopped responding so we don't have an answer from him.

Hopefully, maybe you will get one here. 🙂

But why do you ask? You have some problems there?