Withdrawal decline still waiting for answer

hi it’s Patcy auenefu I’m touch base with you guys waiting to hear back from you guys waiting for answers tgat i send a complain to you guys about winnings i won through LetsLucky casino that it was taken from my account as I didn’t about the bonus they add on to my account that I had transferred $60 to play and I didn’t asked them to add on the bonus! Can you tell me what’s happening for my complain form!

thank you Patcy auenefu

Hi it’s patcy auenefu here just a follow up whats happening to my complain form i send to you guys about LetsLucky casino they took my money out of my account

Hi, from what I can see, your complaint is still open. Veronika replied two days ago, and we’re currently waiting for your response.

Are you having a specific problem with the complaint? For example, are you unable to reply, or can’t you see her response?

Hi good morning yes patcy here I’m still waiting Iam waiting what is going on of course i still waiting for an answer that cash withdrawal is a big that just disappeared and I’m not gonna let it go it’s my own raw cash I had won fare and square I am disappointed and I did everything follow the follow the rules I didn’t do anything wrong even if you add on bonus I didn’t know I could ask them to remove bonus this is so not coz I played with my own money! The thing is they took my $30 and return back my other $30 what for tho since they took the $800 i won thats my money! I even told them the day i won the money i told them to forfeit the $47 and give my $753 that I won! This is not fair!

I understand that you’re disputing the removal of your winnings, particularly because you say you didn’t request the bonus. Whether it was added automatically, how it affected your balance, and why only $30 was returned need to be checked before we can draw a conclusion.

However, replying here on the forum doesn’t replace replying in your complaint. As I mentioned earlier, Veronika had already sent you a response there. Please open the complaint, read her latest message, and answer her questions directly so the team can move forward.

Simply offering to deduct the $47 bonus doesn’t necessarily resolve how the winnings were generated or which conditions applied. That’s something the complaint team needs to assess. If you can’t find Veronika’s message or the reply button, tell me what you see so I can help you navigate it.

Good morning thank you for your reply no I find her reply but for every provider now I start telling them I don’t want any bonus please understand that and don’t force and add any bonus on my account coz matters like this doesnt help when bonus was add on to my account and I tried to withdraw my funds and i couldnt! So thank you

and I’m not happy about please understand how I fell and taking my other $30 that I can’t get my withdrawal!

thank you Patcy auenefu

I understand why you’re upset, you’re still disputing what happened to your winnings and the other $30. Finding Veronika’s reply is a useful step. Have you also answered her questions directly in the complaint so she can continue assessing the situation?

Regarding future bonuses, you can ask support to disable automatic bonuses on your account and confirm that this has been done before depositing again. That should help avoid the same misunderstanding.

Your current dispute still needs to be assessed using the account records and the conditions that applied. I hope the complaint process helps clarify what happened.

Hi it’s patcy auenefu here following up with my complain can you tell me what do I need to send again

Hi Patcy, please follow this green link 👈👈 and respond to Veronika in the complaint thread as soon as possible. The thing is, if you don't respond in time, the case will be closed. 🙏

Yeah I still want to know about my complain what’s happening will I get my winnings or what is happening?

thanks Patcy Auenefu

I had replied I had send my complaint letter what is happening

Good morning thanks for your i honestly i had no idea that that bonus will affect my if I had known that was the bonus add it onto my account by force no way I will accept it besides i did reply straight away to forfeit tgat bonus so i withdraw the rest of my hard earnings! I hope this resolved asap as I’m going next week! And I won’t be able to reply as it very hard to get the internet connect

Hi it Patcy auenefu can this be resolved before we go away next week coz I can’t reply back to you guys next week coz thier internet is not very strong to reach the village

thanks patcy auenefu

I checked your complaint, and your response is still not visible there. The messages you have posted here on the forum do not reach Veronika in the complaint thread.

Please open the green link in Radka’s last reply above and respond to Veronika directly there as soon as possible. If you do not reply in the complaint within the available time, it may be closed because our team has not received your response.

Since you expect to have limited internet access next week, I strongly recommend doing this before you leave. Unfortunately, I cannot promise that the case will be resolved before then.

Hi Veronica I’ve been replying to you but so far i didn’t get any reply back I even asked do I have a chance of getting my winnings back as those bonus was transfer to my account which I just saw the amount of my top up was $107 without my consent if I had know that it will the problem tgat I can’t withdraw my winnings I wouldn’t bother but it’s my hard winning cash I really want to dispute this it’s been on going and still no luck

Hi it’s patcy Auenefu here so I can’t even get my refund at all? No luck at all? Do you think I will have a luck if I contact other people! This is taking so long

I’m not sure which part is still unclear, as I have already tried to explain this several times. Radka also sent you a link to your complaint, where you were supposed to post your reply to Veronika.

You should not post complaint-related responses here on the forum, as we cannot handle or resolve your complaint in this thread. Your reply needed to be added directly to the complaint page where you had been communicating with Veronika.

Your complaint has now been closed, so the only option available is to request that it be reopened.

Please also be careful with links posted by other users. The post containing that link has already been removed. Never enter personal or sensitive information on an unfamiliar website, as it could potentially be an attempt to scam you.

Good morning is this Veronica?

I just need to know what is there for me to do now? Will I be able to claim my withdraw inv of my winnings $800

I’m not sure how I can explain this more clearly, but I will try once more. You have already received several explanations and opportunities to respond.

Veronika is not a forum administrator. Radka and I are the forum administrators. Here, we discuss players’ situations, ask questions and offer general advice where possible. We do not handle complaints on the forum.

You submitted a complaint that was assigned to Veronika as the resolver. Radka then sent you a link to your own complaint, where you needed to reply directly to Veronika. Instead, you continued posting your updates here on the forum. Veronika will not respond to you here because this forum thread is separate from your complaint.

Your complaint has now been closed because you did not reply there. You need to contact Veronika at veronika.f@casino.guru and ask her to reopen it. Explain that you did not understand how to post a reply in the complaint. If you are unable to update the complaint page, agree with Veronika on whether you can send your updates by email instead.

At the moment, our Complaints team cannot continue helping you because it has not received the information requested from you. Posting another reply only here on the forum will not be sufficient. Please contact Veronika directly and arrange how you will communicate with her regarding the complaint.