winvegasplus doesn't want to pay

hello

I have earned 3700 euros.

I reached an agreement with the casino to withdraw 500 euros every week, but they haven't respected our agreement. I left a comment on Trustpilot, and they lowered my withdrawal from 500 to 200 euros per week because they didn't like the comment.

How can I get my 3700 euros back?

Hello, I fear this is not the best casino to reason with. The thing is that its Safety Index is quite poor (https://casino.guru/winvegasplus-casino-review), so I guess the best step is to wait to see how they respond to your complaint in the first place.

When you say getting money back, it's not accurate, I'm afraid. It's about getting those winnings from the casino and I hope there is a way to do so.

In any case, if I may have a word of advice, please play in more decent casinos. It should be less risky. 🙏

i don't think they did it due to the trustpilot review you left. it's too small of a thing to do it..

there should be another reason to it

Hello,

Thank you for your response.

I understand that the review may not be the reason.

However, my main concern is that the withdrawal conditions changed after my winnings and that the previously agreed payment plan was not honored.

The withdrawal limit was reduced from €500 to €200 and payments are not processed regularly.

I would appreciate your help in resolving this issue and ensuring payment of the remaining €3,700.

Sincerely,

Ruben Peixoto

Hello!

I underdtand that and it still needs to be cleared up in the complaint. May I ask whether there have been any updates on that?

Hello,

I would like to add some very important information to my complaint.

The casino has proposed that I sign an agreement in which I must waive all my rights and claims against them. In exchange, they would only "authorize" me to withdraw a maximum of €500 per week, with no guarantee of full payment.

Furthermore, this agreement includes worrying conditions, such as the obligation not to publish negative opinions and to keep the agreement in total confidentiality.

I believe this type of agreement is unfair and clearly demonstrates that the casino is not acting transparently or respecting a fair payout plan.

For this reason, I have decided not to sign it and I request your help to resolve this situation and recover the remaining €3,700.

I can provide the full document as proof if needed.

Thank you so much for your help.

Sincerely,

Ruben Peixoto

If you don't feel confident in signing it, of course, you don't sign it.

I see that this casino has a very low safety index, and in such cases, we are unsure how and if they will cooperate with our complaint team, though.

Please wait until your complaint moves forward and inform your complaint resolver about every update.