Wintopia refuses to release deposit statements

Hello everyone,

Wintopia refuses and ignores my request for a document that records all my deposits.

I'm now playing at Razed Casino, and they allow you to transfer your VIP status if you can prove what VIP status you had at your previous casino and how much you deposited. I tried both through their support and their VIP customer service.

I would separate two things here: Wintopia may not necessarily be required to create a special document specifically for transferring your VIP status to another casino, but asking for a record of your own deposit history is still a reasonable request.

Did they actually refuse to provide any deposit/transaction history, or are they simply not responding to your request at all?

Since your complaint has already been submitted and is waiting for review, I would include the messages where you requested the deposit records and any replies you received from Wintopia. That should help the Complaints Team see exactly what information you asked for and how the casino responded.

Hi,

Thanks for your reply. I didn't mention that I wanted it for a different casino. I've requested this multiple times over the past few weeks. It's being ignored, but I get answers to other questions.