Wildrobin2 do not play

Hi, if a player expresses that he is addicted, it certainly shouldn't take weeks for the casino to close the account. 

However, can you tell me exactly how you notified the casino that you want to self-exclude because you are addicted? Players often do it wrong and then wonder why their account is not self-excluded. 

If you have written to them repeatedly asking to be excluded and they have given bonuses instead, then there is a possibility to file a complaint with us and our team would take a look at the whole situation and see if something can be done. 

If you're interested, be sure to let us know. 

I will be waiting for a reply. 

Well then, if it's as you say, I was going to suggest you open a complaint, which you have already done. 

So our team will take a look at the whole situation and, based on what you provide, take a position on whether the casino was sufficiently notified of the account closure. 

But if you sent them emails and they still ignored it, then I don't see it as a fair solution from the casino to give you bonuses. And especially if you mention that you're addicted, that shouldn't be an option at all. 

So I'll keep my fingers crossed that this gets sorted out as soon as possible, your account is closed and you've got it all sorted out.🤞

I want to share my personal experience with this casino because I believe it can help other players.

I have deposited several times at this casino and overall my experience was positive. I had both wins and losses, as happens in all casinos, but when I won and requested withdrawals, I was eventually paid out properly.

There was a delay in my withdrawals and I was worried at first, but customer support was always polite and professional. They explained that there was an increased workload and forwarded my request to the finance department. Although I waited a few days, I eventually received all my money as normal.

What I appreciated most was that the responses didn't seem automated. They spoke in a human way, with respect and a genuine interest in helping.

My advice to other players is: play only for fun, with limits and patience in withdrawing when necessary. I personally understood through my experience that the casino is purely a matter of luck and not a way to make a steady profit.

I thank the support for the service and I wish the other players a good experience as well.

Hi, that was well written, and thanks for that. I definitely agree with the last part, and I think the sooner every player realizes this, the better.

I see that pretty much everything went as it should have, maybe except for that delay, but I’d say that’s pretty common these days, and if a player can hold out for a few days, they’ll be fine.

I wish you continued success and only good experiences.

Thank you very much for your beautiful answer and your time. I agree that patience is very important, especially when there is proper communication and professionalism from the casino's side.

Although there was a delay, everything was completed correctly and I received my withdrawals as expected. I really appreciated the kindness and help from both the casino and the Casino Guru community.

I wish you all the best and thank you again for your support.

We also want to thank you for your kind words. I hope you continue to thrive more and more.🙂