Wild Tokyo casino using Mule accounts for depsoit .

Hey everyone,I wanted to put out a massive warning to anyone playing from Australia at Wild Tokyo Casino. They are currently engaged in blatant deposit fraud and are refusing to credit my account for a tracked PayID transaction.On 3 September 2026, I went to make a routine deposit. The Wild Tokyo cashier panel generated a specific PayID phone number: +61-485838997 under the legal name SHARON DAWN MOGRIDGE.I executed the $100.00 AUD Osko transfer instantly from my ING account. The money left my bank account immediately but never showed up in my casino balance.When I contacted support, they gave me the runaround for days, claiming the funds "never reached their account." I didn't take their word for it—I had my bank run a formal trace on the transaction. My bank's official tracing ledger confirms the funds successfully cleared into that exact target account under Receipt Number: 466610.Now, Wild Tokyo is trying to use the absolute worst offshore excuse imaginable: they are claiming that the Sharon Dawn Mogridge account "does not belong to their site."We all know these offshore sites use rotating third-party payment gateways and money mule accounts to bypass Australian banking blocks. Generating a specific PayID details string on their own cashier screen and then denying ownership of it once they pocket the cash is a total scamI have already launched formal disputes against them on CasinoGuru and LCB, but I wanted to post this here to warn the community. If you are depositing via PayID at Wild Tokyo, your money is NOT safe. Their tracking system is either completely broken, or their payment handlers are actively pocketing player deposits.Has anyone else had their PayID deposits swallowed by Wild Tokyo recently? How long did it take for their finance team to manually locate it?(I have attached my official bank receipt showing the exact transaction details as proof).

Hey, I probably understand what you mean. Though I find it very strange. May I know the precise casino URL you used? I'm asking because lately we discovered a few fake casino clones.

I wonder what can be done through the complaint, of course.

Thanks for sharing!

Oh sorry wrong thread my mistake

https://wildtokyo69.com/au/account/bonuses

Don't worry about the thread. 🙂

May I ask you to please also provide this link to the complaint? From my side it does not look suspicious, but I would like to say that my colleagues from the Data Team, aka the Complaint Team, can do much more.

I want to avoid adding to any confusion, as I clearly understand it is a highly unusual situation. Hopefully my colleagues would be able to add more to this whole matter.

Wild Tokyo: 2.5 months without a resolution – self-exclusion request, delayed verification and unanswered complaints. Can anyone help?

Hello everyone,

I am posting here because I have been trying to resolve a serious issue with Wild Tokyo Casino for approximately two and a half months, and I still have no satisfactory answer. I would be grateful for any advice from Casino Guru members or anyone who has dealt with a similar situation.

My case concerns my repeated requests for self-exclusion due to gambling addiction while I still had a significant balance in my casino account.

Despite informing Wild Tokyo of my gambling problem and repeatedly asking for self-exclusion, I was unable to obtain the intervention I was requesting in time. I subsequently lost the remaining funds in my account.

What makes this situation even more concerning is the handling of my verification process. After I disclosed my gambling addiction and requested self-exclusion, the verification process appeared to become even more prolonged, with Wild Tokyo requesting information and documents that I had already provided previously. I would like the casino to explain why these additional requests were necessary and why the process was not completed in a timely manner.

I have repeatedly attempted to resolve the matter directly with the casino. However, I continue to be directed to the same support email address, where my communications have not resulted in a substantive response addressing the issues I raised.

I have also been trying to obtain clear information about the applicable complaint procedure and the competent ADR entity. So far, I have not received the clarity or assistance I need to move forward.

It has now been approximately two and a half months, and I feel that my case is simply being left unresolved. I do not want generic replies or another instruction to contact an email address that has not provided a meaningful response. I want my case to be reviewed by someone with the authority to investigate it properly.

Could anyone from the Casino Guru team or the community please help me with the following?

Identify the appropriate escalation route for a complaint involving repeated self-exclusion requests due to gambling addiction.

Clarify whether the casino’s handling of my verification process and its requests for previously submitted information can be independently reviewed.

Help establish which ADR entity is competent to handle this dispute and how I can escalate it.

Advise me on how to obtain a formal response from Wild Tokyo after approximately two and a half months of unsuccessful attempts.

I can provide the relevant correspondence, verification history and evidence of my communications privately where appropriate.

I am not asking anyone to take my word for everything without reviewing the evidence. I am asking for a fair examination of the facts and a genuine opportunity to resolve this dispute.

Wild Tokyo, if you are monitoring this forum, I ask you to stop redirecting me to an unresponsive support channel and have a manager or an authorised complaints representative contact me directly to discuss this matter.

Thank you to anyone who can offer practical advice or help me identify the correct escalation procedure.

Hello, I’m sorry you’re still dealing with this. Given what you’ve shared about your gambling problems and your attempts to close the account, I understand why this has been so upsetting.

I’m also sorry we couldn’t help you further with your complaint because of the chargeback. I know that leaves you in a frustrating position, but unfortunately, we can’t change that here on the forum.

At this point, I’d suggest taking your concerns to the Curaçao Gaming Authority. According to our verified information, Wild Tokyo holds licence OGL/2024/589/0556. You can find the regulator’s complaints contact here. Include your self-exclusion requests, the casino’s replies and the details of the chargeback so they have the full picture.

To be honest, I don’t want to raise your hopes unnecessarily. I’d suggest reporting your concerns directly to the Curaçao Gaming Authority. You can also ask them to clarify the appropriate dispute resolution route, since the casino hasn’t identified an ADR provider for you. I can’t promise how they’ll respond or what the outcome will be.