Who was ACTUALLY helped by Casino-Guru?

Hello dear people. I looked at a lot of complaints and noticed that the complaints are rarely forwarded to the casinos but are processed by Casino Guru's internal complaints team.

I'm interested in who of you has been helped and I currently have a lot of complaints, all of which must be positive and I'm very excited. When I complained, I even behaved exactly as recommended by Casino Guru.

I'm blacklisted and blocked by all the so-called licensing authorities (malta/curacao/antillephone; ICL, KHANAWAHKEE) but I still manage to play again and again. According to the responsible gaming agreement that the gaming operators have with the licensing authorities, we must return all deposits, winnings must not be withdrawn and my account must be closed immediately. But this never happens. I'm curious how Casino Guru reacts here.

I'm not sure what you are after with this thread but there is a very simple answer to your question. Casino Guru helped to all the people who have their complaints in the Resolved section. There are almost 7000 cases.

How can you be banned from Curaçao licence ? They have tools for exclusion on all casinos ?

About Casino Guru, I know it can be frustrated when your case is not processed, but I know they helped a lot of people, and you can see the case resolved on the complaint section.

You can ask an explanation about your case and they will reply to you.

Also It's free.

Casino Guru helped me get my winnings from sunrise slots. I had been trying for a couple months, constantly getting the same story from the casino. After submitting my complaint with casino guru I finally got my money.

Oh, I initially missed your message here. Thank you for the positive feedback. I'm glad we managed to help you 🙂