What should I do?

I'm in a huge dilemma as Letslucky.com has refused to pay out my winnings. They refer to something with a bonus, but I rarely use bonuses for the same reason and I know that at the time I won, I was NOT playing for a bonus... It's about 4000 euros.

How can this be possible? I feel very, very cheated.. And it simply shouldn't be legal..

Is there no help at all?

And now they don't answer me once on the chat... And the 4000 euros are gone.. They haven't been refunded to my game account...

Is it a cryptocurrency allowed

Yes, but they refer to their rules about max bet on bonuses.. But Ai didn't play with a bonus at that time... I asked them if I could not win the future, if I played at their casino.. The answer were vague and I must assume that this is the case...

Hello, I believe that once we understand the specific problem related to the bonus mentioned by the casino, new possibilities will emerge. I imagine it feels unpleasant to be in this without understanding the issue in detail.

Can you please show me exactly what the casino told you? Maybe we can find some clues together.

In any case, the complaint will certainly focus on the same, so do not worry. Someone will certainly investigate this issue; however, we may also talk about it here on the forum.

A detail: user "SoupPlenty1127" is not actually a player; he spams the forum with links to some crypto wallets or tools. I just banned the account again. Please do not expect a response from this individual.

Brother I'm faced same issue, but they give my withdrawal,

Please give your email address so I can help you and give you solution,

Hello, how would you like to help the player? 🙂

Can you like explain briefly to me?